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Black scree with cursor after log in


Qball
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After restart and login my screen is black with a white cursor only that is able to be moved around using the mouse.

I then am able to hit ctrl-alt-del and open chrome via task mgr.  I then ran Malwarebyes(mbam.exe) via task mgr and as it was trying to fire up, my desktop came back into view.

After it came up, I ran Malwarebytes and McAfee in normal mode and no issues were detected.

I shut down and restarted and same thing happened again to get me desktop to show via task mgr

Any help would be appreciated.

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  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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  • Staff

I do not see signs of malware that can cause this. At the other side, i see some signs of probably malfunctioned hard drive/s.

Error: (09/04/2014 04:03:04 PM) (Source: Disk) (EventID: 11) (User: )Description: The driver detected a controller error on \Device\Harddisk2\DR4.Error: (09/04/2014 04:03:03 PM) (Source: Disk) (EventID: 11) (User: )Description: The driver detected a controller error on \Device\Harddisk2\DR4.Error: (09/04/2014 04:03:02 PM) (Source: Disk) (EventID: 11) (User: )Description: The driver detected a controller error on \Device\Harddisk2\DR4.Error: (09/04/2014 03:31:50 PM) (Source: Disk) (EventID: 11) (User: )Description: The driver detected a controller error on \Device\Harddisk2\DR3.Error: (09/04/2014 03:31:48 PM) (Source: Disk) (EventID: 11) (User: )Description: The driver detected a controller error on \Device\Harddisk2\DR3.

We can test it if you wish, but I think it is the time to backup your data and start thinking of changing hard drives.

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Thank-you for looking into this.  I spoke with Dell Tech support and they had me run a diagnostic from their website and it came up with harddrives being ok and they pointed out that the software section of the report indicates potential virus warning using a program called bluescreen analyzer.    I agree with you that at this point I will back up data and look at changing hardrives and start fresh install.  Thanks again!

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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