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Virus crashed laptop


Kimtsq
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Hi. I am using Fujitsu L1010 that runs Microsoft Window Vista Home Basic. recently I realised my Google chrome showed 'Aww Snap' quite frequently and the window always directed me to some ads. I downloaded AVG free version to scan and it showed that the laptop has infected with Trojan. I decided to download Karpersky trail version to remove the trojan virus. When I ran the Karpersky, the laptop hung for a few times and I reboot. One time it showed 'you will need to restart your computer to complete installation process'. So I restarted and since then my window could not be started up. The mouse cursor cannot be moved to click on the user for logging in. I have tried to plug in my mouse instead of using touch pad, it still could not work. Same goes to Alt+enter. The cursor can be moved when it entered Bios setup but not safe mode. The cursor can also be moved before the window started up. 

 

I have tried on system repair but it did not work. When I went to diagnostic center, the diagnostic report shows no hardware is affected but the problem cannot be diagnosed. It asked me to unplug removable disc if I have plugged in any which I didnt.  

 

If I really need to reformat my laptop, can my data in disc D be saved?

 

What should I do? 

 

Thanks

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  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 
Can you boot normally?

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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