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Cannot remove "PUP.Optional.HelperBar.A


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  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware
 
Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
  • Save the file to your desktop and include its content in your next reply.
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Folders: 0

(No malicious items detected)

 

Files: 1

PUP.Optional.HelperBar.A, C:\Users\TK\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://feed.helperbar.com/?p=mKO_AwFzXIpYRbPPq_NcKDZkQXPy4TZR44LspvC9sb99JtP_8ppO11zBlE0vSwHYhQR9-K4kdsO1ACgT-_irZpp2GSgizIc2tQR3CsAhDNrt7b3R3TpKrnOWTBF133wwTWfElx_FYHjZlt-9ROytECALgvWj6Z_szAOTGvEPay7ofaxRTXihamOtc1V9" ],), ,[69259d2edc9f3df91ea6f2219b6a0df3]

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

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Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 8/27/2014

Scan Time: 3:03:14 PM

Logfile: historyyy.txt

Administrator: Yes

 

Version: 2.00.2.1012

Malware Database: v2014.08.27.05

Rootkit Database: v2014.08.21.01

License: Premium

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Disabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: TK

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 296206

Time Elapsed: 8 min, 22 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 1

PUP.Optional.HelperBar.A, C:\Users\TK\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://feed.helperbar.com/?p=mKO_AwFzXIpYRbPPq_NcKDZkQXPy4TZR44LspvC9sb99JtP_8ppO11zBlE0vSwHYhQR9-K4kdsO1ACgT-_irZpp2GSgizIc2tQR3CsAhDNrt7b3R3TpKrnOWTBF133wwTWfElx_FYHjZlt-9ROytECALgvWj6Z_szAOTGvEPay7ofaxRTXihamOtc1V9" ],), Replaced,[a8f172570e6d45f15f4433e165a019e7]

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

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  • Staff

51a612a8b27e2-Zoek.png Scan with ZOEK
 
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    createsrpoint;gpt.ini;z C:\Windows\System32\GroupPolicy;vC:\Windows\SysWOW64\GroupPolicy;vprocess;services-list;systemspecs;startupall;skipfix-iedefaults;firefoxlook;chromelook;filesrcm;installedprogs;
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

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  • Staff
51a612a8b27e2-Zoek.png Scan with ZOEK

 

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

 

  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

Wait patiently until the main console will appear, it may take a minute or two.

In the main box please paste in the following script:

createsrpoint;
autoclean;
emptyalltemp;
chrdefaults;
ipconfig /flushdns;b

Make sure that Scan All Users option is checked.

Push Run Script and wait patiently. The scan may take a couple of minutes.

When the scan completes, a zoek-results logfile should open in notepad.

If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)


 

Post its content into your next reply.

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Zoek.exe v5.0.0.0 Updated 27-08-2014

Tool run by TK on Thu 08/28/2014 at  7:14:09.26.

Microsoft Windows 7 Home Premium  6.1.7601 Service Pack 1 x64

Running in: Normal Mode Internet Access Detected

Launched: C:\Users\TK\Downloads\zoek.exe [scan all users] [script inserted] 

 

==== Older Logs ======================

 

C:\zoek-results2014-08-28-085601.log 122389 bytes

C:\zoek-results2014-08-28-091036.log 114767 bytes

 

==== System Restore Info ======================

 

8/28/2014 7:15:27 AM Zoek.exe System Restore Point Created Succesfully.

 

==== Deleting CLSID Registry Keys ======================

 

 

==== Deleting CLSID Registry Values ======================

 

 

==== Deleting Services ======================

 

 

==== Batch Command(s) Run By Tool======================

 

 

==== Firefox Extensions Registry ======================

 

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]

"{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"="C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\coFFPlgn" [08/28/2014 07:14 AM]

 

==== Chrome Look ======================

 

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions

mkfokfffehpeedafpekjeddnmnjhmcmk - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\Exts\Chrome.crx[09/12/2013 07:19 AM]

 

Google Voice Search Hotword (Beta) - TK\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn

Until AM for Chrome - TK\AppData\Local\Google\Chrome\User Data\Default\Extensions\mjafmkicbmhcbapadecadciafbkecofl

Norton Security Toolbar - TK\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk

 

==== Chromium Startpages ======================

 

C:\Users\TK\AppData\Local\Google\Chrome\User Data\Default\Preferences



 

 

==== Set IE to Default ======================

 

Old Values:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

"Start Page"="http://google.com/"

 

New Values:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

"Start Page"="http://google.com/"

 

==== All HKCU SearchScopes ======================

 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes

"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"

{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"


{d43b3890-80c7-4010-a95d-1e77b5924dc3} Wikipedia  Url="http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}"


 

==== Reset Google Chrome ======================

 

C:\Users\TK\AppData\Local\Google\Chrome\User Data\Default\Preferences was reset successfully

C:\Users\TK\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset successfully

 

==== Empty IE Cache ======================

 

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

C:\Users\TK\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

C:\Users\TK\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully

C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

 

==== Empty FireFox Cache ======================

 

No FireFox Profiles found

 

==== Empty Chrome Cache ======================

 

C:\Users\TK\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

 

==== Empty All Flash Cache ======================

 

Flash Cache Emptied Successfully

 

==== Empty All Java Cache ======================

 

No Java Cache Found

 

==== C:\zoek_backup content ======================

 

C:\zoek_backup (files=8 folders=1 25659 bytes)

 

==== Empty Temp Folders ======================

 

C:\Users\Default\AppData\Local\Temp emptied successfully

C:\Users\Default User\AppData\Local\Temp emptied successfully

C:\Users\TK\AppData\Local\Temp will be emptied at reboot

C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully

C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully

C:\Windows\Temp will be emptied at reboot

 

==== After Reboot ======================

 

==== Empty Temp Folders ======================

 

C:\Windows\Temp successfully emptied

C:\Users\TK\AppData\Local\Temp successfully emptied

 

==== Empty Recycle Bin ======================

 

C:\$RECYCLE.BIN successfully emptied

 

==== EOF on Thu 08/28/2014 at  7:26:18.21 ======================

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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