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Am I infected? Suspicious svchost.exe


ManGuy
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My laptop has been running really slow for a couple of months now. It has been cleaned and its only 2 yrs old so I don't know if I have an issue or not with it. It was pretty fast and had a boot time of 40 seconds and now takes 3 minutes to fully boot and 1 min for my startup programs to open.

 

I also notice popups saying malicious websites were blocked every time I download totally legit torrents. But its sort of normal getting block popups when I use uTorrent so I ignored it.

 

I opened up task manager today and showed all processes from all users and noticed svchost uses up most of my memory at 250k mem usage and 11 other svchost processes under 10k mem usage and one with 30k mem usage. 

 

Earlier I had a svchost process using up to 350k mem usage and tried deleting its process. This disabled my internet for some reason but it came back after I tried troubleshooting it.

 

My CPU usage rarely goes above 10%. Is my laptop infected?

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  • Staff

Hello ManGuy, welcome to Malwarebytes' Malware Removal forum!
 
My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that. xsmile.png.pagespeed.ic.CwSpBGGvqN.png
 
General P2P/Piracy Notice: 
 

If you are using Peer to Peer (P2P) filesharing software such as uTorrent, BitTorrent or similar you must either fully uninstall or completely disable the programme(s) from running whilst receiving assistance at this forum. 
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked/keygen or similar software on the computer, please remove/uninstall the software now and read the policy on Piracy. Failure to do so will also result in your topic being closed. 

 
======================================================
 
Please read through the points below to ensure this process moves as quickly and efficiently as possible.

  • Please read through my instructions thoroughly, and ensure you carry out each step in the order specified.
  • Please do not post logs using the CODEQUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
  • Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation & providing the best set of instructions for you.
  • Please backup important documents before proceeding with my instructions.
  • If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before you run anything.
  • Topics are locked if no response is made after 4 days. Please inform me if you will require additional time to complete my instructions.
     

======================================================
 
STEP 1
xGfiJrQ9.png.pagespeed.ic.HjgFxjvw2Z.jpg Malwarebytes Anti-Malware (MBAM)

  • If you have not downloaded and installed the updated Malwarebytes Anti-Malware 2.0 please do so now. 
  • Open Malwarebytes Anti-Malware and click Update Now.
  • Once updated, click the Settings tab and tick Scan for rootkits.
  • Click the Scan tab, ensure Threat Scan is checked and click Scan Now.
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards. 
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • Click Copy to Clipboard and paste the log in your next reply.
     

STEP 2
YARWD1t.png.pagespeed.ce.nvhmVeYDe3.png TDSSKiller Scan

  • Please download TDSSKiller and save the file to your Desktop.
  • Right-Click TDSSKiller.exe and select xAVOiBNU.jpg.pagespeed.ic.H5HC6LkiJX.jpg Run as administrator to run the programme.
  • Click Change parameters. Place a checkmark next to Detect TDLFS file system.
  • ​Click Start Scan. Do not use the computer during the scan.
  • If objects are found, change the action to skip.
  • Click Continue and close the window.
  • A log will be created and saved to the root directory (usually C:\). Copy the contents of the log and paste in your next reply.
     

======================================================
 
STEP 3
xpfNZP4A.png.pagespeed.ic.bp5cRl1pJg.jpg Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • MBAM log
  • TDSSKiller log
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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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