Please Help! Malware not working at all!

[misifusa1]

Someone please help me.  Recently I discovered that my malware premium isn't working.  I click on it and nothing happens except the little circle goes around and around and them goes away.  It doesn't run at all.  I didn't notice that it wasn't working b/c I had it scheduled to run when I turn on the computer every morning and I know that it used to work.

I tried following the instructions and doing the chameleon but nothing happened.  I went through every test but nothing worked.  I also tried to update malware but I kept getting error messages.

I have contacted customer service via email but have had no response and it's been since Thursday. I realize they are busy but I am afraid I have a virus so I am hesitant to do much on my computer and I have a lot of work to do.

Can someone please help me?  Has this happened to you?  Below are the error messages I am receiving when I try to update malware.

 

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs
  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

You may also try the steps outlined here: Internal error: Expression error 'Runtime Error' / External exception E06D7363

Thank You,

Firefox

[misifusa1]

Firefox, thank you so very much for your help and great explanation.  I appreciate your help.

[Firefox]

Your quite welcome, does this mean that your issue is fixed?