Right click scan still not working

[Robolovsky]

I have seen other posts in this forum regarding the fact that the right click file scan is not working in the latest version of MBAM. I would like to add my voice to this as  a MBAM user of many years I have always been able to right click a file, choose Scan With MBAM from the context menu and get a quick result. Now when I do the same thing the MBAM user interface opens but without scanning anything.

 

This is not anything to do with having the function enabled in the settings menu. Mine is enabled and the context menu is there. It's just that it does not do what it is supposed to do. I have always found this to a great feature and am now concerned that it does not work any more. Could someone please sort out a fix for this. I am using version 2.0.2.1012

[1PW]

Hello Robolovsky:

Please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.

Thank you.

[Robolovsky]

Hi. I appreciate the quick reply but this has nothing to do with my system. I have seen that the same information is asked for whenever anyone mentions this bug and so far I cannot see that sending in the logs helps at all.

 

I am an IT pro and as such have access to several computers. I have installed MBAM on three other systems all running fully up to date versions of Windows 7 64bit (as is my own machine) and the right click scan does not work on any of them. I have used MBAM for many years and never had an issue with any of the other versions. I am sure this is something you can reproduce and fix. It is almost certainly a problem at your end and not mine.

[Firefox]

Everyone's computer is different and as such there are different solutions...

I'm sorry but if you're not willing to post logs as requested here on the forum then we will not be able to assist you. We are not magicians and cannot remotely tell what is going on with your computer without some type of logs.

If you're concerned and do not wish to post such logs you can contact our help desk and create a ticket and they will assist you via email.

Please click on the following link to submit a ticket to the help desk.

Contact Consumer Support

Thank you

[Robolovsky]

So you would like me to post logs from four machines? Surely you can see that this is a bug in MBAM. One of the machines I tried it on is brand new! It is not my system or any of the other systems I have tried this on that are at fault here, it is your programme. The last update acknowledged that this problem did exist and your engineers did attempt to fix it. This fact is logged in the version history. Obviously it is not completely fixed. There is no point in you looking at my system logs because logically it is clearly a bug in the programme.

[Firefox]

Like I said, its up to you to post logs or not, if you decide to post the logs, you would have to work on one computer at a time. Yes there is a bug and I am sure they are working on it, but that bug is not present on all computers. The staff has been able to fix some of the computers affected after they review the logs, sometimes it could be a software conflict with something you may have installed on those computers that may be similar.

If you prefer to work with someone on staff, you can submit a ticket HERE as I am not on the Malwarebytes staff...

 

Thanks

[Robolovsky]

Right click protection is now working just fine on all machines. Seems all it needed was a reboot. Maybe that would have been a good first suggestion?

[Firefox]

Glad its working for you now... I always try a reboot first.... before I try anything else... but that's just me...