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My kids downloaded something, one of those "search helpers".

 

I've got the licensed version of MB, but it won't load and all 13 chameleons have failed.

 

Below is a Hijack This log:

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 5:56:38 PM, on 8/23/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17239)

FIREFOX: 31.0 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Users\Jthomas\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
C:\Program Files (x86)\TechSmith\Snagit 9\Snagit32.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\TechSmith\Snagit 9\TSCHelp.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\TechSmith\Snagit 9\snagiteditor.exe
C:\Users\Jthomas\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cai-intranet.commandalkon.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>;localhost;127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\Snagit 9\SnagitBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre8\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre8\bin\jp2ssv.dll
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\Snagit 9\SnagitIEAddin.dll
O4 - HKLM\..\Run: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [shwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [THX Audio Control Panel] "C:\Program Files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" /r
O4 - HKLM\..\Run: [updReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
O4 - HKLM\..\Run: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [sDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [steam] "C:\Program Files (x86)\Valve\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [Amazon Cloud Player] "C:\Users\Jthomas\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe"
O4 - HKCU\..\Run: [HP ENVY 5530 series (NET)] "C:\Program Files\HP\HP ENVY 5530 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN44R210H805XT:NW" -scfn "HP ENVY 5530 series (NET)" -AutoStart 1
O4 - Global Startup: Snagit 9.lnk = C:\Program Files (x86)\TechSmith\Snagit 9\Snagit32.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print\SmartPrintSetup.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CyberGhost 5 Client Service (CGVPNCliService) - CyberGhost S.R.L - C:\Program Files\CyberGhost 5\Service.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\615\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Dell DataSafe Online (NOBU) - Dell, Inc. - C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB12OEM - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe
O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
O23 - Service: Sendoriv1 - Sendori, Inc. - C:\Program Files (x86)\Sendori\SendoriSvc.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TimesUpKidz - Unknown owner - C:\Program Files (x86)\Rain City Digital LLC\TimesUpKidz\TimesUpKidzServer.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 14604 bytes
 

 

Any help will be greatly appreciated!

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Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Threat Scan with Malwarebytes (if possible)

Start Malwarebytes 2.0.........

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button. (make sure the Addition box is checked)
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

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FRST logs attached, Rogue Killer log below.

 

-------------------------

 

RogueKiller V9.2.8.0 (x64) [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Jthomas [Admin rights]
Mode : Scan -- Date : 08/24/2014  00:48:39

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 21 ¤¤¤
[Hj.Name] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon | Userinit : userinit.exe,  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 65.32.5.111 65.32.5.112  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 65.32.5.111 65.32.5.112  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters | DhcpNameServer : 65.32.5.111 65.32.5.112  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{E741D6C2-59B7-46F3-8F88-969B7D437978} | DhcpNameServer : 65.32.5.111 65.32.5.112  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{E741D6C2-59B7-46F3-8F88-969B7D437978} | DhcpNameServer : 65.32.5.111 65.32.5.112  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{E741D6C2-59B7-46F3-8F88-969B7D437978} | DhcpNameServer : 65.32.5.111 65.32.5.112  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {59031A47-3F72-44A7-89C5-5595FE6B30EE} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {59031A47-3F72-44A7-89C5-5595FE6B30EE} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://cai-intranet.commandalkon.com/  -> FOUND
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-682312647-2523597134-4037584301-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://cai-intranet.commandalkon.com/  -> FOUND

¤¤¤ Scheduled tasks : 1 ¤¤¤
[suspicious.Path] \\RunAsStdUser Task -- "C:\Users\Jthomas\AppData\Local\teeveewatchSA\bin\1.0.2.0\TeeveeWatchSA.exe" -> FOUND

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 0 [Too big!] ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.HomePage][FIREFX:Config] z21ft2gy.default-1405995823628 : user_pref("browser.startup.homepage", "https://my.yahoo.com/"); -> FOUND

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST31000524AS +++++
--- User ---
[MBR] 489ff9b6130cc11d5653637ad87cfe27
[bSP] e8a756dd1b80cd77119c2c53b770f13f : HP MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 MB
1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 81920 | Size: 13568 MB
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 27869184 | Size: 940260 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: WD Ext HDD 1021 USB Device +++++
--- User ---
[MBR] f9a4dcd4b0e3b34d9863c1066cc2959a
[bSP] f961e70f9a59eb5fb7836dbfda65b858 : Windows XP MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 1907726 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive2: Generic- SD/MMC USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive3: Generic- Compact Flash USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive4: Generic- SM/xD-Picture USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive5: Generic- MS/MS-Pro USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )
 

Addition.txt

FRST.txt

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Make sure you have created a restore point and.....
bwebb7v.jpgDownload Delfix from Here and save it to your desktop.

  • Place a check mark in front of .......
  • Create registry backup <---only!
  • Uncheck the rest!
  • Click the Run button.

    Close the tool out when it's done....we'll use it later.

    ===================

    Please uninstall (if possible) from your Programs and Features: (adware)
    Strongvault Online Backup
    http://malwaretips.com/blogs/strongvault-virus/

    ==================

    Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
    Run FRST.exe/FRST64.exe and click Fix only once and wait
    The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

    =================

    Please download AdwCleaner from HERE or HERE to your desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
    • Look over the log especially under Files/Folders for any program you want to save.
    • If there's a program you may want to save, just uncheck it from AdwCleaner.
    • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
    • If you're ready to clean it all up.....click the Clean button.
    • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    • Copy and paste the contents of that logfile in your next reply.
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
    • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
    • To restore an item that has been deleted:
    • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
    Next..................

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.
    Next.........

    Do a clean re-install of Malwarebytes:
    https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/ <---clean re-install

    Please run a Threat Scan
    Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
    Same for PUM (Potentially Unwanted Modifications)
    Make sure the Rootkit Scan is enabled
    Quarantine All that's found

    Let me know...MrC
     
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1. Strongvault Online Backup was not on my computer--at least, it wasn't in the uninstall program list.  Figuring that you had spotted things associated with the SOB (heh), I went ahead and went through the steps listed in the removal link. 

 

2. AdwCleaner logfile below:

 

# AdwCleaner v3.308 - Report created 24/08/2014 at 12:48:06
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Jthomas - JTHOMAS-PC
# Running from : C:\Users\Jthomas\Downloads\adwcleaner_3.308.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239

-\\ Mozilla Firefox v31.0 (x86 en-US)
[ File : C:\Users\Blake\AppData\Roaming\Mozilla\Firefox\Profiles\yo3763gc.default\prefs.js ]

[ File : C:\Users\Cate\AppData\Roaming\Mozilla\Firefox\Profiles\xvfvcfm4.default\prefs.js ]

[ File : C:\Users\Cyn\AppData\Roaming\Mozilla\Firefox\Profiles\8tbb9ksz.default\prefs.js ]

[ File : C:\Users\Cyn\AppData\Roaming\Mozilla\Firefox\Profiles\aftxvq7j.default-1357401656144\prefs.js ]

[ File : C:\Users\Jthomas\AppData\Roaming\Mozilla\Firefox\Profiles\z21ft2gy.default-1405995823628\prefs.js ]

[ File : C:\Users\TEST\AppData\Roaming\Mozilla\Firefox\Profiles\o2tbb5sp.default\prefs.js ]

-\\ Google Chrome v36.0.1985.143

[ File : C:\Users\Austin\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\Blake\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\Cate\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\Cyn\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\JCT\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\Jthomas\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\TEST\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [26112 octets] - [16/07/2014 18:49:26]
AdwCleaner[R1].txt - [4475 octets] - [23/08/2014 16:36:48]
AdwCleaner[R2].txt - [1979 octets] - [24/08/2014 12:48:06]
AdwCleaner[s0].txt - [26612 octets] - [16/07/2014 18:53:24]
AdwCleaner[s1].txt - [4588 octets] - [23/08/2014 16:40:20]

########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [2160 octets] ##########
 

3. Ran JRT -- it found some infected modules and successfully removed them.  Logfile attached.

 

 

4. I wasn't paying attention and missed the step regarding running FRST64.exe.  Sorry.

 

5. Reinstalled MWB. It loaded successfully, and found a BUNCH of stuff.  Logfile would be attached, but I somehow managd to lose it.

 

In any event, it successfully removed everything.  Later tonight I'll run a full scan with my anti-virus (MS Security Essentials) to see if there's anything else floating about.  I'll let you know how it turns out.

 

Thanks again!

 

 

AdwCleanerR2.txt

JRT.txt

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You must do the FRST step:

https://forums.malwarebytes.org/index.php?/topic/155685-need-help-cleaning-something/?p=870625
 

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
Run FRST.exe/FRST64.exe and click Fix only once and wait
The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

 

MrC

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no prob:

 

-------------------------

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 24-08-2014
Ran by Jthomas at 2014-08-24 17:25:54 Run:1
Running from C:\Users\Jthomas\Downloads
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
HKLM-x32\...\Run: [] => [X]
ShellIconOverlayIdentifiers: DropboxExt1 -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: DropboxExt2 -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: DropboxExt3 -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers: DropboxExt4 -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: DropboxExt1 -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: DropboxExt2 -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} =>  No File
ShellIconOverlayIdentifiers-x32: DropboxExt3 -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} =>  No File
GroupPolicyUsers\S-1-5-21-682312647-2523597134-4037584301-1004\User: Group Policy restriction detected <=======
GroupPolicyUsers\S-1-5-21-682312647-2523597134-4037584301-1003\User: Group Policy restriction detected <=======
GroupPolicyUsers\S-1-5-21-682312647-2523597134-4037584301-1002\User: Group Policy restriction detected <=======
SearchScopes: HKLM - {9BB47C17-9C68-4BB3-B188-DD9AF0FD2446} URL = http://www.searchya.com/?q={searchTerms}&f=4&a=searchoo&cd=2XzuyEtN2Y1L1QzuyD0C0Fzy0D0DyC0A0D0E0FyByB0A0AyCtN0D0Tzu0StAyDtAtN1L2XzutBtFtBtFtCtFyEtBtCtN1L1Czu0D1G1I1Q1B2Z1C1V0A1N1N1C1P1N1T2Z1F1C1V0R1F1S1I1F2V&cr=999255368&ir=
SearchScopes: HKLM-x32 - {1F6397C6-DAD8-A3EF-08A7-3D2C6924127A} URL = http://dts.search-results.com/sr?src=ieb&appid=106&systemid=446&sr=0&q={searchTerms}
SearchScopes: HKLM-x32 - {9BB47C17-9C68-4BB3-B188-DD9AF0FD2446} URL = http://www.searchya.com/?q={searchTerms}&f=4&a=searchoo&cd=2XzuyEtN2Y1L1QzuyD0C0Fzy0D0DyC0A0D0E0FyByB0A0AyCtN0D0Tzu0StAyDtAtN1L2XzutBtFtBtFtCtFyEtBtCtN1L1Czu0D1G1I1Q1B2Z1C1V0A1N1N1C1P1N1T2Z1F1C1V0R1F1S1I1F2V&cr=999255368&ir=
SearchScopes: HKCU - {1F6397C6-DAD8-A3EF-08A7-3D2C6924127A} URL = http://dts.search-results.com/sr?src=ieb&appid=106&systemid=446&sr=0&q={searchTerms}
SearchScopes: HKCU - {9BB47C17-9C68-4BB3-B188-DD9AF0FD2446} URL = http://www.searchya.com/?q={searchTerms}&f=4&a=searchoo&cd=2XzuyEtN2Y1L1QzuyD0C0Fzy0D0DyC0A0D0E0FyByB0A0AyCtN0D0Tzu0StAyDtAtN1L2XzutBtFtBtFtCtFyEtBtCtN1L1Czu0D1G1I1Q1B2Z1C1V0A1N1N1C1P1N1T2Z1F1C1V0R1F1S1I1F2V&cr=999255368&ir=
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} -  No File
CHR Plugin: (Conduit Chrome Plugin) - C:\Users\Jthomas\AppData\Local\Google\Chrome\User Data\Default\Extensions\dknkjnkhedbanphkkpbpcgoblmkbfhlf\2.3.15.10_0\plugins/ConduitChromeApiPlugin.dll No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll No File
CHR Plugin: (Java Platform SE 7 U17) - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll No File
CHR Plugin: (Shockwave Flash) - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll No File
CHR Plugin: (Java Deployment Toolkit 7.0.170.2) - C:\Windows\SysWOW64\npDeployJava1.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll No File
S1 cnnootak; \??\C:\Windows\system32\drivers\cnnootak.sys [X]
S1 nmkwfhhj; \??\C:\Windows\system32\drivers\nmkwfhhj.sys [X]
C:\Windows\system32\drivers\cnnootak.sys
C:\Windows\system32\drivers\nmkwfhhj.sys


*****************

HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value deleted successfully.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt1" => Key deleted successfully.
"HKCR\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}" => Key not found.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt2" => Key deleted successfully.
"HKCR\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}" => Key not found.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt3" => Key deleted successfully.
"HKCR\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}" => Key not found.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt4" => Key deleted successfully.
"HKCR\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}" => Key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt1" => Key deleted successfully.
"HKCR\Wow6432Node\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}" => Key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt2" => Key deleted successfully.
"HKCR\Wow6432Node\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}" => Key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\DropboxExt3" => Key deleted successfully.
"HKCR\Wow6432Node\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}" => Key not found.
C:\Windows\system32\GroupPolicyUsers\S-1-5-21-682312647-2523597134-4037584301-1004\User => Moved successfully.
C:\Windows\system32\GroupPolicy\GPT.ini => Moved successfully.
C:\Windows\system32\GroupPolicyUsers\S-1-5-21-682312647-2523597134-4037584301-1003\User => Moved successfully.
C:\Windows\system32\GroupPolicyUsers\S-1-5-21-682312647-2523597134-4037584301-1002\User => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2446}" => Key not found.
"HKCR\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2446}" => Key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{1F6397C6-DAD8-A3EF-08A7-3D2C6924127A}" => Key not found.
"HKCR\Wow6432Node\CLSID\{1F6397C6-DAD8-A3EF-08A7-3D2C6924127A}" => Key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2446}" => Key not found.
"HKCR\Wow6432Node\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2446}" => Key not found.
"HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{1F6397C6-DAD8-A3EF-08A7-3D2C6924127A}" => Key not found.
"HKCR\CLSID\{1F6397C6-DAD8-A3EF-08A7-3D2C6924127A}" => Key not found.
"HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2446}" => Key not found.
"HKCR\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2446}" => Key not found.
"HKCR\PROTOCOLS\Handler\cozi" => Key deleted successfully.
"HKCR\CLSID\{5356518D-FE9C-4E08-9C1F-1E872ECD367F}" => Key not found.
C:\Users\Jthomas\AppData\Local\Google\Chrome\User Data\Default\Extensions\dknkjnkhedbanphkkpbpcgoblmkbfhlf\2.3.15.10_0\plugins/ConduitChromeApiPlugin.dll not found.
C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll not found.
C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll not found.
C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll not found.
C:\Windows\SysWOW64\npDeployJava1.dll not found.
c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll not found.
cnnootak => Service deleted successfully.
nmkwfhhj => Service deleted successfully.
"C:\Windows\system32\drivers\cnnootak.sys" => File/Directory not found.
"C:\Windows\system32\drivers\nmkwfhhj.sys" => File/Directory not found.


The system needed a reboot.

==== End of Fixlog ====

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OK...Next:

Make sure you have created that system restore point before you continue!

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

    tds2.jpg

  • Put a checkmark beside loaded modules.

    13040712472913819.png

  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.

    clip.jpg

  • Click the Start Scan button.

    tds2.jpg

  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    tdsskiller_guide_5.gif

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If in doubt about an entry....please ask or choose Skip

  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    tdsskiller_guide_3.gif

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

Then...........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Looks good:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/25/2014
Scan Time: 8:01:45 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.25.05
Rootkit Database: v2014.08.21.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Jthomas

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 639055
Time Elapsed: 17 min, 50 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

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OK.  Two nights ago, everything was clean.

Last night, MB picked up some stuff on its scan. I saved the log, but forgot to upload it--I'll do that tonight.

 

I'm in the middle of configuring two PCs for my wife's parents. They need AVS.spyware software, obviously.  Do you have a recommended set of tools (other than MB, of course)? The trick is that they need to be as simple to use as possible--Automatically run, automatically update, automatically nuke anything it finds.

 

On my machine, I'm using MS Security Essentials--not great but free from work, MB Premium, plus the free version of spybot S-D for spot checks. Given recent infections, I suspect I need to tweak this setup. Any suggestions?

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  • Root Admin

Glad we could help. :)

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