Premium 2.02.1012 Will Not Update

[e071460]

Malwarebytes 2.02.1012 will not update.  Based on <<https://forums.malwarebytes.org/index.php?/topic/146024-diagnostic-logs/> I ran Farbar and mbam-check.

 

The results are attached to this message.

 

Please help.

 

Kirk Hunt

Addition.txt

CheckResults.txt

FRST.txt

[1PW]

Hello e071460:

Probably in the current order of likelihood, please check these items:

• • Check that "Detected Threats" are not pending action. Please single left-click the "Scan" button, at the top of the MBAM2 GUI, to verify that no threats await the user's action.
  • Check that your Anti-Virus, and system's firewall, give MBAM2 full permissions. Your Anti-Virus, or system's firewall, might be detecting MBAM2 as a threat and may be blocking it. The files that may need to be excluded are found >>HERE<<.
  • Check that your Window's system date, time and time zone settings are correct.
  • • 
      If the above checks have not resolved your issue:
      
    1. Try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
    2. If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
    3. The 3 files, from Step 2, to be individually attached (and not compressed) from your desktop are: CheckResults.txt, FRST.txt and Addition.txt.
    4. NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.
    5. Please let us know the status of your issue in a reply to this thread.
       Thank You.

[e071460]

I am following these instructions and will advise.

 

Thanks.

 

Hello e071460:

Probably in the current order of likelihood, please check these items:

 

• Check that "Detected Threats" are not pending action. Please single left-click the "Scan" button, at the top of the MBAM2 GUI, to verify that no threats await the user's action.
• Check that your Anti-Virus, and system's firewall, give MBAM2 full permissions. Your Anti-Virus, or system's firewall, might be detecting MBAM2 as a threat and may be blocking it. The files that may need to be excluded are found >>HERE<<.
• Check that your Window's system date, time and time zone settings are correct.
• 
  
  If the above checks have not resolved your issue:
• Try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached (and not compressed) from your desktop are: CheckResults.txt, FRST.txt and Addition.txt.
• NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.
• 
  Please let us know the status of your issue in a reply to this thread.
  
  Thank You.

 

[e071460]

Clearing the "Detective Threats" worked.  Thanks.

 

-Kirk

 

I am following these instructions and will advise.

 

Thanks.

[daledoc1]

@e071460

 

Thanks for the follow-up.

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Edited September 2, 2014 by AdvancedSetup
Removed data for other users as their posts were moved

[AdvancedSetup]

Did you still need help with this or is everything okay now?