Malware settings - cannot Enable protections

[BeeGeemb]

I cannot enable the Malware Protection nor the Malicious Website Protection radial buttons located in 'Settings'. Each time I Enable, reboot my system, it reverts back to Disabled.

 

My Dashboard screen indicates I am not fully protected for Real-Time. When I click on "Fix Now" no action takes place.

 

Hopefully there is a fix for this problem?

 

 

Malwarebytes Anti-Malware 2.0.2.1012

Windows 7 Home Premium SP1 64 bit

[MrCharlie]

Do a clean re-install of Malwarebytes:

https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/ <---clean re-install

Let me know...MrC

[BeeGeemb]

I followed all instructions and that seems to have fixed the problem. Malwarebytes is completely now functional.

 

However while attempting perform these instructions the task of unchecking "Enable self-protection module" caused a scary "Blue Screen" citing mbamchameleon.sys as the erring factor in a crash dump.

 

What is mbamchameleon.sys and why would it cause this sort of crash?

 

[MrCharlie]

What is mbamchameleon.sys and why would it cause this sort of crash?

It's part of Malwarebytes and has caused the Blue Screen.

Maybe we should give the system a check for any malware:

=====================================

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Threat Scan with Malwarebytes (if possible)

Start Malwarebytes 2.0.........

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[BeeGeemb]

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/23/2014
Scan Time: 10:24:23 AM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.23.01
Rootkit Database: v2014.08.21.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: a505-s6030

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 351598
Time Elapsed: 17 min, 0 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[BeeGeemb]

two files attached after FRST.exe was run.

 

FRST.txt

Addition.text

 

 

FRST.txt

Addition.txt

[BeeGeemb]

RogueKiller V9.2.8.0 (x64) [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : a505-s6030 [Admin rights]
Mode : Scan -- Date : 08/23/2014  11:36:29

¤¤¤ Bad processes : 2 ¤¤¤
[suspicious.Path] PCShowServerPMWrapper.exe -- C:\Users\a505-s6030\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe[7] -> KILLED [TermProc]
[suspicious.Path] NDSPCShowServer.exe -- C:\Users\a505-s6030\AppData\Local\DIRECTV Player\NDSPCShowServer.exe[7] -> KILLED [TermThr]

¤¤¤ Registry Entries : 15 ¤¤¤
[suspicious.Path] (X64) HKEY_USERS\S-1-5-21-1905528071-1676451497-1196357322-1000\Software\Microsoft\Windows\CurrentVersion\Run | PCShowServer : "C:\Users\a505-s6030\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"  -> FOUND
[suspicious.Path] (X86) HKEY_USERS\S-1-5-21-1905528071-1676451497-1196357322-1000\Software\Microsoft\Windows\CurrentVersion\Run | PCShowServer : "C:\Users\a505-s6030\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"  -> FOUND
[suspicious.Path] (X64) HKEY_USERS\S-1-5-21-1905528071-1676451497-1196357322-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Windows\CurrentVersion\Run | PCShowServer : "C:\Users\a505-s6030\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"  -> FOUND
[suspicious.Path] (X86) HKEY_USERS\S-1-5-21-1905528071-1676451497-1196357322-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Windows\CurrentVersion\Run | PCShowServer : "C:\Users\a505-s6030\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe"  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{609B8377-FF7E-44AA-857C-4FF930A3EDFF} | DhcpNameServer : 66.203.130.10 66.203.130.11  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{609B8377-FF7E-44AA-857C-4FF930A3EDFF} | DhcpNameServer : 66.203.130.10 66.203.130.11  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet003\Services\Tcpip\Parameters\Interfaces\{609B8377-FF7E-44AA-857C-4FF930A3EDFF} | DhcpNameServer : 66.203.130.10 66.203.130.11  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1905528071-1676451497-1196357322-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.cnn.com/  -> FOUND
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1905528071-1676451497-1196357322-1000\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.cnn.com/  -> FOUND
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1905528071-1676451497-1196357322-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.cnn.com/  -> FOUND
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1905528071-1676451497-1196357322-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.cnn.com/  -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.HomePage][FIREFX:Config] cpd0vvoz.default : user_pref("browser.startup.homepage", "http://edition.cnn.com/"); -> FOUND

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Hitachi HTS545050B9A300 +++++
--- User ---
[MBR] b5507210a52889c2c7446b54eadae934
[bSP] 243743416e46f951508ec056ff5df4eb : HP MBR Code
Partition table:
0 - [ACTIVE] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 3074048 | Size: 464784 MB
2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 954951680 | Size: 10655 MB
User = LL1 ... OK
User = LL2 ... OK
 

[MrCharlie]

Some adware in the logs.

These Chrome settings have to be set manually:
 

CHR HomePage: hxxp://mysearch.avg.com?cid={35891253-3FDB-46FC-923E-08BAFF0485DA}&mid=b02cafb31eb147d3b4ded14acce4e9e6-0d7bff2de3950c0002b8a7dab8bcb8724578bd4b〈=en&ds=co011&coid=avgtbdisco&pr=sa&d=2013-09-29 04:54:19&v=17.0.0.9&pid=safeguard&sg=0&sap=hp
CHR DefaultSearchKeyword: mysearch.avg.com
CHR DefaultSearchProvider: AVG Secure Search
CHR DefaultSearchURL: http://mysearch.avg.com/search?cid={35891253-3FDB-46FC-923E-08BAFF0485DA}&mid=b02cafb31eb147d3b4ded14acce4e9e6-0d7bff2de3950c0002b8a7dab8bcb8724578bd4b〈=en&ds=co011&coid=avgtbdisco&pr=sa&d=2013-09-29 04:54:19&v=17.0.0.9&pid=safeguard&sg=0&sap=dsp&q={searchTerms}
CHR DefaultSuggestURL: http://toolbar.avg.com/acp?q={searchTerms}&o=1

 

The info and links below will help: (hxxp://mysearch.avg.com <---you don't want this)


First make sure you have the latest version of Chrome:
Open up Chrome > Click on the 3 bars in the upper right hand corner
Click on About Google Chrome
If there's an update available it will automatically update


Next:
Go to Tools > Clear Browser Data
Put a check next to all of these:

• Clear browsing history
• Clear download history
• Delete cookies and other site and plug-in data
• Empty the cache
• Click "Clear Browsing Data"
  
  -------------------------------
  
  Next:
  Click the Chrome menu on the browser toolbar.
  Select Settings.
  In the "Search" section, click Manage search engines.
  Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default.
  Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
  
  -------------------------------------
  
  Click the Chrome menu .
  Select Settings.
  In the "On startup" section, select Open a specific page or set of pages.
  Click Set pages. (in blue to the right)
  Remove any unfamiliar pages.
  
  -----------------------
  
  Click the Chrome menu .
  Select Settings.
  In the "Appearance" section, if the "Show Home button" checkbox is selected, see if the page listed below is the home page you’d like to use.
  If the page isn't the home page you'd like to use, click Change and select your preferred page.
  
  https://support.google.com/chrome/answer/95314?hl=en <<<----Home page
  https://support.google.com/chrome/answer/95421?hl=en <<<---CHR StartupUrls
  
  ===========================================
  
  Make sure you have created a restore point and.....
  Download Delfix from Here and save it to your desktop.
• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.
  
  Close the tool out when it's done....we'll use it later.
  
  ---------------------
  
  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
  Run FRST.exe/FRST64.exe and click Fix only once and wait
  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.
  
  -----------------------
  
  Please download AdwCleaner from HERE or HERE to your desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................
  
  Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  MrC

[BeeGeemb]

Thanks, MrCharlie, for going through these log files for me.

 

Before I do anything I wish to state that I do not use Chrome nor have I ever knowingly downloaded this program. I did not know it was on my system!! I would like to delete all of this program which I hope is possible.

 

I see no evidence of Chrome in my Control Panel>programs and features

 

I have done a 'search' for programs and files and still do not find evidence of Chrome yet the FRST.txt file generated found these CHR references. I had downloaded the AVG anti virus trial program to scan my system a week ago but I deleted this trail verson shortly after its use. I did run a registry cleaner after that deletion.

 

I do not want Chrome. Since I do not have Chrome I cannot follow your instructions. What do you suggest, MrCharlie?

[MrCharlie]

Just continue with the rest of it for now.

MrC

[BeeGeemb]

OK, I will continue tomorrow with the other instructions.

 

Thanks again.

[MrCharlie]

OK.....MrC

[BeeGeemb]

I have followed the instructions.

 

All protections have been reactivated and my system rebooted.

 

I see in the jrt.txt that many registry entries were deleted however I am unable to tell what these entries pointed to. Is there anyway of telling?

JRT.txt

[MrCharlie]

There were just empty folders (clutter)

MrC

[BeeGeemb]

I ran FRST.exe (64) again (the older scan I renamed to preserve it) and this entry still exists. Trouble for me?

 

Why do I have Chrome entries at all? Is this merely a function of the use of Google?

 

Chrome:
=======
CHR HomePage: hxxp://mysearch.avg.com?cid={35891253-3FDB-46FC-923E-08BAFF0485DA}&mid=b02cafb31eb147d3b4ded14acce4e9e6-0d7bff2de3950c0002b8a7dab8bcb8724578bd4b〈=en&ds=co011&coid=avgtbdisco&pr=sa&d=2013-09-29 04:54:19&v=17.0.0.9&pid=safeguard&sg=0&sap=hp
CHR DefaultSearchKeyword: mysearch.avg.com
CHR DefaultSearchProvider: AVG Secure Search
CHR DefaultSearchURL: http://mysearch.avg.com/search?cid={35891253-3FDB-46FC-923E-08BAFF0485DA}&mid=b02cafb31eb147d3b4ded14acce4e9e6-0d7bff2de3950c0002b8a7dab8bcb8724578bd4b〈=en&ds=co011&coid=avgtbdisco&pr=sa&d=2013-09-29 04:54:19&v=17.0.0.9&pid=safeguard&sg=0&sap=dsp&q={searchTerms}
CHR DefaultSuggestURL: http://toolbar.avg.com/acp?q={searchTerms}&o=1
CHR Extension: (RealPlayer HTML5Video Downloader Extension) - C:\Users\a505-s6030\AppData\Local\Google\Chrome\User Data\Default\Extensions\jfmjfhklogoienhpfnppmbcbjfjnkonk [2011-07-17]
CHR HKLM-x32\...\Chrome\Extension: [idhngdhcfkoamngbedgpaokgjbnpdiji] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Ext\realdownloader.crx [2013-08-14]
CHR HKLM-x32\...\Chrome\Extension: [lifbcibllhkdhoafpjfnlhfpfgnpldfl] - C:\Program Files (x86)\Skype\Toolbars\Skype for Chromium\skype_chrome_extension.crx [2013-05-14]

==================== Services (Whitelisted) =================

FRST.txt

[MrCharlie]

You do have Google Earth on the system.

==========================

Here's where these are located: (looks like you may have had Chrome on the system at one time)

C:\Users\a505-s6030\AppData\Local\Google\Chrome\User Data\Default\Extensions\jfmjfhklogoienhpfnppmbcbjfjnkonk [2011-07-17]

C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Ext\realdownloader.crx [2013-08-14]

C:\Program Files (x86)\Skype\Toolbars\Skype for Chromium\skype_chrome_extension.crx [2013-05-14]

=========================

Please download and run OldChromeRemover.

@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

MrC

[BeeGeemb]

I do indeed have Google Earth but have never downloaded and used Chrome.

 

I used the program link you provided "oldchromeremover' and Chrome was not detected.

 

I do have RealPlayer but it was present when I purchased this computer in 2009 and I am not sure if it is neccessary for certain parts of my hardware on this Toshiba unit. Else I would delete it. I have never actively used RealPlayer.

 

I have 2 plugin references listed in Firefox for Chrome as an install choice which I have not used.

 

I do have use often, SKYPE.

 

Thanks very much for your diligence on this issue MrCharlie (You area fellow Jerseyan - I was from The Oranges)

[MrCharlie]

OK, run these two programs next:

Make sure you have created that system restore point before you continue!

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

  

• Put a checkmark beside loaded modules.

  

• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.

  

• Click the Start Scan button.

  

• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.

  

  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

  If in doubt about an entry....please ask or choose Skip

• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

  

  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

Then...........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[BeeGeemb]

Good Morning MrCharlie

 

I ran the TDSSKILLER and no TDSS rootkits were found (I have a picture of the results but I do not know how to insert a picture here without saving it to a website first and entering a URL)

 

I did NOT, however, disable Malwarebytes when running TDSSKILLER. Should I have done this before running this program?

 

I have attached a copy of the report.

 

Should I run Combofix ?

 

I recently deleted Directvplayer using Control Panel>Programs and features yet it shows up in the report.

[BeeGeemb]

TDSSKILLER_report_8272014.txt

[MrCharlie]

Yes, run ComboFix, MrC

[BeeGeemb]

Combofix has been run.

 

The text file indicated 2 deletions although I am not sure if these were rootkits, virus, adware or.....??? Or if they could cause any troubles.

 

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))


C:\Users\a505-s6030\AppData\Roaming\inst.exe
C:\windows\SysWow64\jgaw400.dll

 

====================================================

 

Interestingly, the folder Combofix, deleted itself as I was reading the combofix.txt report although the text file was saved outside of that folder.

 

Is there a way of telling if my system is now free of any malware? I'd like to create a Restore Point if it is.

 

Thanks again

combofix.txt

[MrCharlie]

Update and run a Threat scan with Malwarebytes.

Let me know how it is.

If there's no other problems.......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[BeeGeemb]

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/27/2014
Scan Time: 4:12:58 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.27.06
Rootkit Database: v2014.08.21.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: a505-s6030

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 364641
Time Elapsed: 17 min, 1 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[BeeGeemb]

 Results of screen317's Security Check version 0.99.87  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 TweakNow RegCleaner    
 Java 6 Update 14  
 Java 7 Update 25  
 Java version out of Date!
 Adobe Flash Player 14.0.0.145  
 Adobe Reader XI  
 Mozilla Firefox (31.0)
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````