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Something wrong between mbamservice.exe and goolge chrome


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i am using Windows XP Service Pack 3 Service Pack 3 32 bit Operating System and Malwarebytes Anti-malware (Premium) 2.0.1012

 

Here is what i found out the problem:

 

When i am using Google Chrome (36.0.1985.143 m) and once moving the cursor on the page, mbamservice.exe will be kept running and leads to CPU at 100%. The browser is very very slow. However, when the cursor stays (no move), mbamservice.exe becomes zero and the system idle process is about 98%. Then i try to use IE8, mbamservice.exe remains very stable. (almost no usage of CPU at all).

 

There was no such problem in the old version. I have read some of the similar topics and also uninstalled the current version of MBAM by MBAM Clean Removal Process 2x and reinstall the latest build. However, it is still not working.

 

 

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Thank you for your reply.

 

I prefer not to put all the information and just extracted a part of addition.txt:

 

Again, i really appreciate if you can help  :) 

 
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (03/29/2014 07:36:39 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: The failure of the application svchost.exe,version 5.1.2600.5512,Failed module rpcrt4.dll,version 5.1.2600.6477,error adress 0x000066fd。
being [svchost.exe!ws!] Processing a media-related events
 
Error: (12/14/2013 05:51:11 PM) (Source: crypt32) (EventID: 8) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> Automatically update the list of order numbers vendor root failure occurs,error: The server name or address could not be resolved
 
Error: (12/06/2013 10:29:06 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: The failure of the application svchost.exe,version 5.1.2600.5512,Failed module kernel32.dll,version 5.1.2600.6293,error adress 0x00009823。
being [svchost.exe!ws!] Processing a media-related events
 
 
System errors:
=============
Error: (08/23/2014 08:41:59 AM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: MBAMService Transaction services respond Timeout (30000 milliseconds)。
 
Error: (08/23/2014 08:41:17 AM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: HP CUE  DeviceDiscovery Services pause at startup。
 
Error: (08/22/2014 10:07:41 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: MBAMService Transaction services respond Timeout (30000 milliseconds)。
 
Error: (08/22/2014 10:06:50 PM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: HP CUE  DeviceDiscovery Services pause at startup。
 
Error: (08/21/2014 09:49:56 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: MBAMService Transaction services respond Timeout (30000 milliseconds)。
 
Error: (08/21/2014 09:49:25 PM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: HP CUE  DeviceDiscovery Services pause at startup。
 
Error: (08/20/2014 09:50:35 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: MBAMService Transaction services respond Timeout (30000 milliseconds)。
 
Error: (08/20/2014 09:49:32 PM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: HP CUE  DeviceDiscovery Services pause at startup。
 
Error: (08/19/2014 09:50:29 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: MBAMService Transaction services respond Timeout (30000 milliseconds)。
 
Error: (08/19/2014 09:49:48 PM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: HP CUE  DeviceDiscovery Services pause at startup。
 
 
Microsoft Office Sessions:
=========================
Error: (03/29/2014 07:36:39 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: svchost.exe5.1.2600.5512rpcrt4.dll5.1.2600.6477000066fd
 
Error: (12/14/2013 05:51:11 PM) (Source: crypt32) (EventID: 8) (User: )
 
Error: (12/06/2013 10:29:06 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: svchost.exe5.1.2600.5512kernel32.dll5.1.2600.629300009823
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Hello kinglearns:

The full & complete 3 diagnostic logs are really needed to begin the troubleshooting process with the accuracy and thoroughness you deserve. However, we do understand some user's desire to practice greater than average degrees of privacy and security.

As an alternative to assistance via this forum, you may receive one-on-one email assistance through the Malwarebytes Consumer Support Help Desk.

Thank you for your patience and understanding.

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Hi, 1PW:

 

I've found several topics which are similar to my case for your information and I think it is needless to provide further diagnostic log. For my case, i don't mind using IE8 instead of google chrome but just hopefully someone can help about this issue in the future. 

 

 

https://forums.malwarebytes.org/index.php?/topic/124692-mbamserviceexe/

 

 

https://forums.malwarebytes.org/index.php?/topic/155568-mbamserviceexe-uses-a-lot-of-memory/?hl=mbamservice.exe#entry869449

 

 

https://forums.malwarebytes.org/index.php?/topic/155116-mbamserviceexe-slowing-down-network/?hl=%2Bmbamservice.exe+%2Bslowing+%2Bdown+%2Bnetwork#entry866465

 

 

^_^ Thank you for your response anyway.

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Hello kinglearns:

One of those references pertained to MBAM v 1.70 and the others were not much help.

If you have already followed Firefox's excellent advice above in post #2, and indeed you did a true Clean Re-install, then afraid the advise is my post #4 must still apply unless you have re-thought posting all your complete diagnostic logs here.

The advantage of receiving one-on-one email assistance from the helpdesk people is you will be working with an experienced Malwarebytes' staffer who has immediate access to the QA/Dev folks.

HTH

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With reference to my post #1 and #3,  obviously, the problem is the mbamservice.exe runs madly with google chrome but stays clam with IE8. Nothing else to do with the other softwares or hardwares.

 

In my opinion, i think it is better than one-on-one email assistance. If this topic can be kept in the public, we can consolidate more information or similar cases by other members. 

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