It does nothing

[Bookjunky]

Once again Malwarebytes is doing nothing. Only this time it is doing nothing on both a windows 8.1 64 bit system and a windows 7 64 bit laptop.  Is requiring periodic uninstalls and re-installs to keep the program running an intended function of the software? This is like the 8th time this has happened on the windows 8 system but the first on windows 7.

[Bookjunky]

The windows 7 laptop was a fail on the reinstall it still will not run. 

[AdvancedSetup]

Well I worked with you on the Windows 8.1 issue and we got it working except for the Bitlocker issue and then you stopped replying. What has changed on the Windows 8 system and when did our program stop working?

 

We should only work on one computer at a time. Which one did you want to work on?  Please get me some new logs files so that I can see if I can find out what's going on here.

 

 

Please read the following and post back the 3 requested logs.
 
Diagnostic Logs
 
Thank you
 

[Bookjunky]

Last time I wound up completely uninstalling the program, running the removal tool to remove all traces and doing a clean install. That seems to have worked on the laptop. 

FRST.txt

CheckResults.txt

[Bookjunky]

This one was harder to find because the old one from June was still in place.

Addition.txt

[Bookjunky]

Once again malwarebytes is refusing to update. I is busting in the middle of things to tell me it needs and update then refuses to update. The logs have been posted for a few days in another thread that has yet to be responded to.

[gonzo]

Check your HISTORY > QUARANTINE screen.  Do you have quarantined files that are waiting to be restored or deleted?

[AdvancedSetup]

Sorry, my fault - I missed your reply. I'll merge the topics now and look at your logs.

[AdvancedSetup]

It won't update because it crashed for some reason, but so did many other programs as well. Unfortunately there is not enough information to be able to determine why MBAM or these other programs crashed.

In theory you can probably just restart the computer and see if that corrects it or not, if it does not correct it simply try a reinstall of MBAM (don't need to do the mbam clean) and see if that corrects it and let me know.

 

 

 

 

 

System errors:
=============
Error: (08/21/2014 02:37:12 PM) (Source: DCOM) (EventID: 10010) (User: BOOKJUNKYSDREAM)
Description: {14286318-B6CF-49A1-81FC-D74AD94902F9}

Error: (08/21/2014 02:35:12 PM) (Source: Application Popup) (EventID: 1060) (User: )
Description: \SystemRoot\SysWow64\Drivers\UdfReadr.SYS

Error: (08/21/2014 02:34:39 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/21/2014 02:18:13 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/21/2014 02:17:58 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The MBAMScheduler service failed to start due to the following error:
%%1053

Error: (08/21/2014 02:17:58 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.

Error: (08/21/2014 02:17:21 PM) (Source: Service Control Manager) (EventID: 7022) (User: )
Description: The Bitdefender Virus Shield service hung on starting.

Error: (08/21/2014 02:16:22 PM) (Source: Application Popup) (EventID: 1060) (User: )
Description: \SystemRoot\SysWow64\Drivers\UdfReadr.SYS

Error: (08/21/2014 02:15:47 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The AMD FUEL Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/21/2014 02:15:42 PM) (Source: DCOM) (EventID: 10010) (User: BOOKJUNKYSDREAM)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

[Bookjunky]

Some of the crashes may be related to when DDoS hacked into Blizzards servers last weekend. However my mbam was having an issue before that.

[Bookjunky]

Check your HISTORY > QUARANTINE screen.  Do you have quarantined files that are waiting to be restored or deleted?

There were none that showed when I reinstalled. The day the problem started the program would do absolutely nothing including allowing me to see any logs.

[AdvancedSetup]

Yes but did you restart the computer ?

Did that correct anything?

 

Did you do a reinstall over the top and did that fix it?

 

I see you have a ticket open on the help desk. We can either close that one or this one but we working in both locations is only going to confuse the issue more. Let me know what you'd like to do.

 

Thank you

[Bookjunky]

Of course I restarted the computer. Most of the time when mbam is not updating that solves the problem but it did not that time. The reinstall today ran a clean scan. I would like to figure out why I continue to have the same issue about once a month. I have spent more time trouble shooting and running scans to generate logs on this one piece of software than seems appropriate.

[AdvancedSetup]

There is a rare issue where it does repeat this problem for some users. It has been corrected but won't be available until the next release. I know it's not much consolation if you're one of the ones being affected by this, but all I can really offer is to please wait for the next release. If you're using a new subscription and not the lifetime license and are not happy waiting then you can submit for a product refund via the help desk.

 

Please let me know what you'd like to do at this point.

 

Thank you

[Bookjunky]

Any info on when the next release will be coming out? My subscribtion started in May. This was a new computer and I spent a very long time saving for it. It is my dream computer and a major, major upgrade from the one it replaced and I picked it out so it will be upgradeable for some time to come.

[Bookjunky]

The program does normally work very well on the windows 7 laptop. It just seems to be the windows 8 computer that  has persistent issues.