I'm pretty sure I'm infected

[skhalid]

Hello.

 

About two years ago, I purchased the premium version of Malwarebytes Anti-Malware for my personal computer. Recently I have noticed some problems. For example, I'm unable to open Malwarebytes to run scans. I tried running Malwarebytes Chameleon, but it also wasn't successful. 

 

I have included my initial FRST logs as attachments. I tried to include them in my reply, but was prevented from doing so because "[my] post was too long."

 

Thank you.

FRST.txt

Addition.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:

• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 

First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- Ask Toolbar
- Ask Toolbar Updater
 
 
 
 

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.
• Please attach it to your reply.
   
   
   
   
  
  Fix with AdwCleaner
   
  Please download AdwCleaner by Xplode and save the file to your desktop.
  • Right-click on icon and select Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
  Please include the contents of that file in your reply.

fixlist.txt

[skhalid]

Thank you for the reply.

 

Initially, I was only able to uninstall the Ask Toolbar Updater, but it looks like AdwCleaner may have removed the Ask Toolbar that I was unable to uninstall.

 

The logs you asked for are attached.

 

I should add that I'm still unable to open Malwarebytes Anti-Malware on my computer.

Fixlog.txt

AdwCleanerS0.txt

[TwinHeadedEagle]

Good. Can you now open MalwareBytes. If you can't try to reinstall it.

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!