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services.exe using all RAM


ZIPPY8
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Just ran MBAM and adwcleaner on my desktop and removed some PUPs, but upon restart I ran into a bigger problem.  I tried to run MBAM again just to satisfy myself the computer was clean and it started responding very slowly.  Task Manager showed that services.exe was using nearly all my RAM (7GB+). I don't know very much about computers but I can follow directions aha.

 

I booted again in safe mode and checked and the process is running normally with normal memory allocation.  I ran MBAM again and it came back clean.  Then I booted again normally but the same problem still came up.  I checked the Services tab in task manager and found that PolicyAgent seemed a bit odd as its PID is constantly cycling which is not happening for any other processes.  It is also listed under "NetworkServiceNetworkRestricted" as its group but links to services.exe as its process.  And it's status is always "Starting".  This happens about 5-10sec after login, so all I have time to do is open task manager before everything slows to a halt.  Aside from that I really don't know anything or what to do from here.  Your help would be greatly appreciated.  Thank you!  From what I've been reading it could be a backdoor Trojan but I have no idea how to detect it or try to remove it.

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Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 
 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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Hi TwinHeadedEagle

 

Thanks for your reply.  I am currently unable to connect to the internet with the computer, the RAM is all allocated about 10s after login.  Same with Safe Mode with Networking.  I am booted in Safe Mode now.  Is it ok to download this program on another computer?  Can it be run in Safe Mode?

 

 

Thanks.  Hope to hear from you

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FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

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Also wanted to mention that yesterday before I communicated with you I tried a system restore to 1 week ago and the computer worked fine.  So I ran MBAM and that was fine.  But after using adwcleaner I started getting the same problem with services.exe.  Not sure if this adds anything.  Hoping it's just a memory leak or something.

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It's the process services.exe.  The only thing in the services tab that looks suspicious is the IPsec Policy Agent because its PID keeps changing and it links to services.exe.  I tried to get ProcessExplorer on there but I get an "application unable to start correctly (0xc000012d)" error.

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Okay, please do System Restore again.
 
 
Then:
 
 
 
 
Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- DAEMON Tools Toolbar
- Download Updater
- FreeRIP Toolbar v9.3
- Remote Desktop Access
- Slick Savings
- YTD Toolbar v9.3
 
 
 
 

FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 
 
 
 

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

fixlist.txt

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