V 1.75.0.1300 won't update

[n64ra]

Has support for V1.75 ended?

 

When I click check for update, it tries to connect to the server then says:

An error has occurred. Please report this issue to our support team (include the content of all error message(s) and code(s) in your submission).

 

PROGRAM_ERROR_UPDATING (403, 0, HTTPStatusCode)

 

This process is not in background processing mode.

[1PW]

Hello n64ra and

No. Support for v1.75.0.1300 has not ended.

Please try restarting your system and see if the condition repeats.

Thank you.

[AdvancedSetup]

If the issue continues after a restart please do the following.

 

Please read the following and post back the 3 requested logs.
 
Diagnostic Logs
 
Thank you
 

[n64ra]

Thank you. This is actually happening on two different computers. Here are the logs from just 1 of the machines.

FRST.txt

Addition.txt

CheckResults.txt

[n64ra]

I can't find the edit post option. I want to add that I have restarted the system.

[AdvancedSetup]

On this machine Internet Explorer keeps crashing. Anytime a program crashes you really should reboot the computer. Though they can recover from a crash the memory footprint may have orphans or corrupted.

 

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.
 
Please download JavaRa-1.16 and save it to your computer.

• Double click to open the zip file and then select all and choose Copy.
• Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
• Quit all browsers and other running applications.
• Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
• From the drop-down menu, choose English and click on Select.
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
• A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Next:
 
Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

 
 

 

If that does not correct the issue then let me know.

 

 

[n64ra]

I followed your directions. Attached is JavaRa.log. I currently have no Java installed, have not loaded IE since the last reboot, and attempted to run the update. The same error pops up.

[AdvancedSetup]

Don't see any attachment but please try the following.

 

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome
Start by disabling Sync
How To Delete Your Google Chrome Browser Sync Data
Chrome - Reset browser settings
If that fails then Uninstall Google Chrome and do not reinstall until sure the system is clean.
 

 

If the issue continues then I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thanks

[n64ra]

Strange. I swear I attached it. I'll try the recommend things later.

JavaRa.log

[AdvancedSetup]

Okay let me know after you do the resets

[n64ra]

I followed the reset IE and Firefox settings. (I don't have Chrome installed.) Same problem. I'll go to your Available Assistance for Possibly Infected Computers link.

[n64ra]

Hi AdvancedSetup,

 

I uninstalled V 1.75 and installed V 2. V 2 updated no problem. How sure are you that the update servers for V 1.75 are still operational? Based on V 2 updating fine and V 1.75 not updating, I suspect the V 1.75 update servers have been turned off.

[gonzo]

Its the same update server, just a different program version on the user side.

[n64ra]

Thanks for the replies. I'll keep digging around.