Was cleaned of malware, did System Restore, now can't run/install/uninstall MalwareBytes

[nabor605]

Hello, I'm working on a Windows 8.1 64-bit laptop that had quite a few bits of malware and virus, including iLivid, MyBackup, Advanced-System Protector, Extended Update, idle~Crawler, iWebar, OBRONA BlockAds, Right Backup, Search module, and Search Protect.  

 

Yesterday I used Malware-bytes and Eset Nod32 Online Scanner to successfully scan and clean the computer, however afterwards it seemed the computer was still running slowly to the point of freezing, and would sometimes not fully startup at all except for in safe-mode.  I tried using Defraggler and CCleaner to help optimize the laptop, but it didn't seem to help.  I also tried the Windows System File Checker program through cmd prompt, and received the following error: (attached)

 

I searched online about this error that SFC generated, and found a program called SFCFix that was made to automatically fix the Amd64\CNBJ2530.DPB error.  I'm not sure if it worked, but I also attached the resulting log.

 

I decided to try a System Restore to 5 days earlier from now to see if that would help, however now the malware/virus programs were partially installed again (listed in Add/Remove Programs, in the start menu, and running automatically at startup).  Also, when I tried to run Malware-bytes again to remove these reinstalled malware/viruses, I get the following error:

 

Run-time error '383':

'Text' property is read-only

 

I tried to uninstall Malware-bytes, but I get this error during the process:

 

Malwarebytes' Anti-Malware 1.x is currently installed and could not be uninstalled properly. Please uninstall Malwarebytes' Anti-Malware 1.x manually, reboot, and then try the installation again.

 

I then tried to install Malware-bytes with the installation .exe, but during the process I get this error message:

 

Messages file "C:\Program Files (x84)\Malwarebytes' Anti-Malware\unins000.msg" is missing. Please correct the problem or obtain a new copy of the program.

 

I tried to use the Eset Nod32 Online Scanner, as well as the already-installed McAfee Internet Security and Microsoft Malicious Software Removal Tool, to find/clean for malware/viruses, and while they found a few viruses, I'm not sure if they actually quarantined/deleted them.  I did consider trying ComboFix next, but decided to find some help online here before doing anything else.  If I could just get Malwarebytes to install/work again at least, that would be very helpful.

 

Reading the introduction thread to this message board, I ran the Farbar Recovery Scan Tool, and attached the two logs from it.

 

Thank you.

SFCFix.txt

sfcdetails.txt

FRST.txt

Addition.txt

[MrCharlie]

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

Please run a Threat Scan with Malwarebytes

Start Malwarebytes 2.0..........

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then.......

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button and post the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[nabor605]

Hello, and thanks for replying back with some information.  Last night I went ahead and followed this guide (http://malwaretips.com/blogs/malware-removal-guide-for-windows/) and successfully cleaned the computer with several scanning/cleaning programs in the guide.  I was also able to eventually get Malwarebytes to work again, by copying the Malwarebytes folder found in Program Files from a working computer's directory to the bad one, and force Malwarebyte to do a reinstallation properly from that.  After following through the guide, I was finally able to use Malwarebytes properly, and scanned/cleaned the few leftover bits of malware on the system.  The computer seems to be clean now, and it also isn't slowing down to the point of freezing either.  Additional scans with Malwarebytes and McAfee Security shows that the computer is clean now, so this thread can be closed.  Thanks again for your reach out for help; I'll keep this forum in mind in the future.

[MrCharlie]

OK...MrC

[LDTate]

Glad we could help.

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