Malwarebytes will not Start

[David_B]

I am having a problem with Malwarebytes. For whatever reason, it will not automatically launch whenever I turn on my computer. Not only does it not launch when the computer starts, but trying to launch Malwarebytes by clicking on the icon does not work either. I tried using the Task Manager to manually start both Malwarebytes services that were listed as not running, but doing so also failed. Because of this, I uninstalled Malwarebytes, restarted my computer, and attempted installation again. For some reason, the installation was throwing errors constantly, and when it finally finished, the services didn't reappear in my services listing. To have a look at the problem that I am referring to with the installation, please watch this video. At the time of this post, Google Drive hadn't finished processing the video for online viewing. Online viewing should be available shortly, but until then, viewing the video will require you to download it.

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Also if a clean re-install does not work you can do the steps listed under Internal error: Expression error 'Runtime Error' / External exception E06D7363

Thank You,

Firefox

[David_B]

Thank you! Using the uninstaller seems to have solved the problem. After reinstalling MBAM, all I had to do was relicense it and everything was fine.

[Firefox]

That's great news, thanks for the follow-up and letting us know.