Please help, Trojan/Win32.Kovter.C

[Kajsa]

>_<!!! 

Apparently I have a nasty Trojan that snuck onto my computer.  I have followed all the instructions here: https://forums.malwarebytes.org/index.php?/topic/9573-im-infected-what-do-i-do-now/  and the scan completed, computer restarted, and I've attached the FRST and the Additional to this post.

I discovered it because the sound of my Facebook "ping" seemed strange, and when I checked my sound devices, there was an extra google chrome window that I couldn't access, switch to, or bring to front using windows task manager.   I choose "end process" and within 1.5 minutes it reloads another "window" supposedly that looks like a chrome.exe on my running applications, but isn't... I don't think... I don't even know anymore.

it starts up saying "searchbuudy.exe" spelled exactly that way and continues to reload up to 5 instances (though task manager only shows one at a time, but processes shows 5) of everything from gay rights websites, sex/porn sites, hollywood rag magazine sites, fashion, and even break.com showing cat videos...

It's been doing this for a couple days now, and my computer is SO slow it cannot even function properly.

 

I'm too scared to open email beyond verifying for this forum, or facebook, banking, anything.

I have uninstalled Google Chrome, which WAS my default browser, in favor of using Firefox for now, if for no other reason than to show that it couldn't possibly be disguised as google chrome being open when it's no longer even ON this computer.

I have done a windows update, cleared all my history, passwords, cache, everything I could think to do.

 

I am so lost, and I cannot afford to take it into BestBuy or anywhere for proper virus removal... I've ran Microsoft Security Scanner, and Microsoft Security Essentials as well as Super Anti-Spyware pro, and nothing is being found, though on the 15th, I got a TON of Trojan hits with the same name as the original poster.  I will attempt to figure out how to upload the results here.

When MS Security Essentials went to quarantine them for removal, it couldn't find them anymore... I think this is way too hard for just me, and I just bought this computer, I don't know what to do other than have a meltdown... PLEASE PLEASE help.

This is what Microsoft's site says when I click on the "more information" link: http://www.microsoft...atid=2147684944

And attached are what I'm looking at.http://imgur.com/a/ny2JG#0

Attached ImagesAddition.txtFRST.txt

[Maniac]

Hello Kajsa and ! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

One or more of the identified infections is related to a nasty rootkit component which is difficult to remove. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums from a CLEAN COMPUTER. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, delete the partition, reformat and reinstall the Operating System.

Please read:

• When should I re-format? How should I reinstall?
• Help: I Got Hacked. Now What Do I Do?
• Where to draw the line? When to recommend a format and reinstall?

Should you decide not to follow this advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require more time and more advanced tools.

Please let us know how you would like to proceed.

[Kajsa]

Okay, I followed through, I read the links, and I found malwarebytes anti-rootkit, used it, and the one that other guy mentioned, roguekiller, and it's not here anymore, it's not showing up anywhere and seems to be completely gone.

This description scares me to death.  We have 7 people connected to the router.  I'll let them know they need to restart it.

Thank you for such a fast response, I think I'll be happy to be paranoid from now on when I watch my internet security.

Any idea how they get in in the first place?

[Maniac]

It is very difficult to identify.

Here some malware preventions:

http://users.telenet.be/bluepatchy/miekiemoes/prevention.html

Safe surfing!

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!