Wacom driver not loading

[neuble]

I recently installed a new Intuos 5 drawing tablet and all worked fine at first but now I'm getting driver not found messages when I start up.

Per Wacom I've reinstalled drivers just per their instructions but still having the problem. Wacom support has recieved a number of similar complaints and suggest that firewall, virus or other protection may be blocking the driver load. Is there a way I can temp disable Malwarebytes to see if this is the problem? If I remove using control panel can I reinstall from your website I have the paid version? I'm

using Norton 360 and firefox. Wacom said some ad block software may also be a problem? Thanks for any help.

[daledoc1]

Hi:

 

We'll need to wait for one of the staff members or another forum member more familiar with that tablet to weigh in, but there was a recent, similar thread:

 

https://forums.malwarebytes.org/index.php?/topic/147910-mbam-20-and-tablet/

 

In the interim, it might help to know about more about your system.

To that end, if you could please read this pinned topic and post back with all 3 requested logs attached to your next reply here, that would be great: Diagnostic Logs

 

Thanks for your patience,

 

P.S. The mod team might wish to move this topic to the MBAM support section here. No worries, though.