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Hi - this is my first post


 


I've been having a few problems with my computer lately and was told this is the place to come if I need help. I've tried doing some research of my own and haven't a clue what I am doing so here goes....


 


I keep getting a pop up saying:


 


the page at 69.162.111.227 says


It is recommended that you update java to the latest version, to view this page please update to continue, when i close the page it automatically starts a download...even though i have the latest version downloaded....

I then read to uninstall all antiviruses so I uninstalled my Norton antivirus and my malwarebytes anti malware (haven't used both in at least 12 months) I had to remove my malwarebytes through a link someone posted on this forum as when i tried uninstalling through my control panel i kept getting messages saying 'the setup files are corrupted please obtain a new copy of the program' and 'invalid procedure call or argument'

 

I then downloaded malwarebytes (again through a link someone posted on here) I ran a scan and halfway through my screen went black and stayed like this for 30 minutes, so I rebooted my computer and scanned again in safe mode with networking and halfway through the scan disappeared. So now im at this point and haven't got a clue what to do...PLEASE HELP!

 

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  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:
    
icon_arrow.gif Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
icon_arrow.gif Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
icon_arrow.gif Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
icon_arrow.gif Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
icon_arrow.gif Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
icon_arrow.gif Note that we may live in totally different time zones, what may cause some delays between answers.
icon_arrow.gif Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
icon_arrow.gif If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
icon_idea.gif I can't foresee everything, so if anything unexpected happens, please stop and inform me!
icon_idea.gif There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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  • Staff

FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 


51a5bf3d99e8a-ComboFixlogo16.png Scan with ComboFix
 
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!

 
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a5bf3d99e8a-ComboFixlogo16.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).
  • Include that log in your next reply.
    icon_idea.gif If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
    icon_idea.gif If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

fixlist.txt

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FRST.gif Fix with Farbar Recovery Scan Tool

 

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 

Download attached fixlist.txt file and save it to the Desktop:

 

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

 

 

 

 

51a5bf3d99e8a-ComboFixlogo16.png Scan with ComboFix

 

This is a very powerful tool that should be used only if advised by Malware Analyst.

Do not run ComboFix on your own!

 

Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a5bf3d99e8a-ComboFixlogo16.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).
  • Include that log in your next reply.

    icon_idea.gif If you'll encounter any issues with internet connection after running ComboFix, please visit this link.

    icon_idea.gif If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

 

I tried right clicking the icon and it doesn't show run as administrator, also where is it my FRST and fixlist shortcuts should be saved to my desktop?

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I done everything you said, the scan finished restarted my computer and for some reason it deleted all my internet history? also i haven't a log on the Desktop called Fixlog.txt.
Only FRST and fixlist are on my desktop but when i open fixlist it says this:

the item fixlist that this shorcut refers to has been changed or moved so this shortcut wont work

 

I am also still running in safe mode as my normal mode freezes

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  • Root Admin

Please run a Full Disk Check on your system drive.  If needed here are some links on how to run a Disk Check.

On Windows 7 the disk check log is in the Event Logs under Application with a heading source of  Wininit

How to Run Disk Check in Windows 7

How to Run Check Disk at Startup in Vista or Windows 7


How to Read the Event Viewer Log for Check Disk (chkdsk) in Vista, Windows 7, and Windows 8
 
 
When done please post the results from the Event Logs back here

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Please run a Full Disk Check on your system drive.  If needed here are some links on how to run a Disk Check.

On Windows 7 the disk check log is in the Event Logs under Application with a heading source of  Wininit

How to Run Disk Check in Windows 7

How to Run Check Disk at Startup in Vista or Windows 7

How to Read the Event Viewer Log for Check Disk (chkdsk) in Vista, Windows 7, and Windows 8

 

 

When done please post the results from the Event Logs back here

 

Please run a Full Disk Check on your system drive.  If needed here are some links on how to run a Disk Check.

On Windows 7 the disk check log is in the Event Logs under Application with a heading source of  Wininit

How to Run Disk Check in Windows 7

How to Run Check Disk at Startup in Vista or Windows 7

How to Read the Event Viewer Log for Check Disk (chkdsk) in Vista, Windows 7, and Windows 8

 

 

When done please post the results from the Event Logs back here

 

Please run a Full Disk Check on your system drive.  If needed here are some links on how to run a Disk Check.

On Windows 7 the disk check log is in the Event Logs under Application with a heading source of  Wininit

How to Run Disk Check in Windows 7

How to Run Check Disk at Startup in Vista or Windows 7

How to Read the Event Viewer Log for Check Disk (chkdsk) in Vista, Windows 7, and Windows 8

 

 

When done please post the results from the Event Logs back here

 

I done everything up to step 7, but when i search for wininit i get this message: searching from the selected even to the end of the list there is no event that contains the specified string

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  • Root Admin

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.
 
Please download JavaRa-1.16 and save it to your computer.

  • Double click to open the zip file and then select all and choose Copy.
  • Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
  • Quit all browsers and other running applications.
  • Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Next:
 
Please Run TFC by OldTimer to clear temporary files:

  • Download TFC from here and save it to your desktop.
  • http://oldtimer.geekstogo.com/TFC.exe
  • Close any open programs and Internet browsers.
  • Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
  • Please be patient as clearing out temp files may take a while.
  • Once it completes you may be prompted to restart your computer, please do so.
  • Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

 

 

 

 

Next:

 

Please download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
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JavaRa 1.16 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Wed Aug 20 18:20:43 2014

Found and removed: Software\Classes\JavaPlugin.160_20

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.6

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.1

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.1.1

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.1.2

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.1.3

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.2

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.2.1

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.3

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.3.1

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.4

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.4.1

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.4.2

Found and removed: SOFTWARE\MozillaPlugins\@java.com/JavaPlugin\MimeTypes\application/x-java-applet;version=1.5

Found and removed: SOFTWARE\Classes\CLSID\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-DEC7-0000-0001-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}

Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/java-deployment-toolkit

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.7.0.0

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects

Found and removed: SOFTWARE\JavaSoft

Found and removed: SOFTWARE\JreMetrics

Found and removed: SOFTWARE\MozillaPlugins

------------------------------------

Finished reporting.
 

 

 

 Results of screen317's Security Check version 0.99.87  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 14.0.0.145  
 Mozilla Firefox (31.0)
 Google Chrome 36.0.1985.125  
 Google Chrome 36.0.1985.143  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 10%
````````````````````End of Log``````````````````````
 

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  • Root Admin

How is the computer running now?

 

 

Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

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How is the computer running now?

 

 

Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link

Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

working ok at the minute in normal mode, but my desktop bar and start bar still look old (not the same as before), malwarebytes doesnt seem to be opening and has the administrator badge (blue and yellow) along with FRST64 and combofix, lastly when i try to play a game that requires java it says:

 

It appears that you do not have Java installed, or your version of Java is out of date. To play this game please click here to download the latest version of Java.

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  • Root Admin

Well we're trying to fix your computer not play games at the moment. Once ready you can reinstall any software you like.

What issues are you still currently having - please be specific. Difficult to analyze or fix generic or generalized issues.

Please download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
Thanks
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Well we're trying to fix your computer not play games at the moment. Once ready you can reinstall any software you like.

What issues are you still currently having - please be specific. Difficult to analyze or fix generic or generalized issues.

Please download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
Thanks

 

 Results of screen317's Security Check version 0.99.87  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled!  

 WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

 Adobe Flash Player 14.0.0.145  

 Mozilla Firefox (31.0)

 Google Chrome 36.0.1985.125  

 Google Chrome 36.0.1985.143  

````````Process Check: objlist.exe by Laurent````````  

 TOSHIBA TOSHIBA Online Product Information TOPI.exe  

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C: 10%

````````````````````End of Log``````````````````````

 

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What issues are you still currently having - please be specific. Difficult to analyze or fix generic or generalized issues.

Had to download and install java, when i use websites that require java it says: this plugin has security vulnerabilities - activate java deployment toolkit...

also get this:

would you like to install the plugin needed to display the media on this page - install flash player....

my desktop bar and start bar still look old (not the same as before) these are only things wrong at the minute (fingers crossed)

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  • 1 month later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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