rienne Posted August 17, 2014 ID:867527 Share Posted August 17, 2014 Hi hope you can help please I am running a scan and the program hangs at the end of the heuristic scan after finding over 13,000 items. I have done the following: - reinstalled MWB using the MWB removal program and instructions- run in safe mode as well as normal mode I attach the log files as requested in another post and hope you can help thanksAddition.txtCheckResults.txtFRST.txt Link to post Share on other sites More sharing options...
rienne Posted August 17, 2014 Author ID:867539 Share Posted August 17, 2014 I have just found the topic about running Chameleon, so am tryng that now. Aoplogies, I hadn't seen that previously. I will post if that resolves the issue or not. Link to post Share on other sites More sharing options...
rienne Posted August 18, 2014 Author ID:867835 Share Posted August 18, 2014 Seems to still be hanging when using Chameleon so would appreciate and advice you can give thanks Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted August 18, 2014 ID:867851 Share Posted August 18, 2014 Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.Note that we may live in totally different time zones, what may cause some delays between answers.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning:If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Please uninstall Download & Install Packages along with Update_for_BonanzaDeals Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your desktop.Right-click on icon and select Run as Administrator to start the tool.Follow the prompts and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please include the contents of that file in your reply.fixlist.txt Link to post Share on other sites More sharing options...
rienne Posted August 20, 2014 Author ID:868870 Share Posted August 20, 2014 Thanks THE, I am going to start on this now. will let you know how it goes. Link to post Share on other sites More sharing options...
rienne Posted August 20, 2014 Author ID:868914 Share Posted August 20, 2014 Hello again Please uninstall Download & Install Packages along with Update_for_BonanzaDealsI uninstalled the Update but was unable to lcoate an install package I have run Farbar and Adw cleaner as instructed. I attach the Farbar log file.Unfortunately I closed teh ADW log file prior to saving it - I thought it would also save automatically - so don't have that to attahc.Hope that isn't going to cause a problem. Many thanks await your newsFixlog.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted August 20, 2014 ID:869012 Share Posted August 20, 2014 Okay, can you now scan with malwarebytes? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 24, 2014 Root Admin ID:870779 Share Posted August 24, 2014 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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