Unable to start Malwarebytes

[Skyfire]

Hey,

 

I'm currently unable to start up Malwarebytes Anti-malware. I've also tried using Chameleon but that didn't seem to work either. Any other solutions?

 

 

Thank you.

[MrCharlie]

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Post the log

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[Skyfire]

RogueKiller V9.2.8.0 (x64) [Jul 11 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : JAMES [Admin rights]

Mode : Scan -- Date : 08/17/2014  23:37:49

 

¤¤¤ Bad processes : 1 ¤¤¤

[suspicious.Path] FRST64.exe -- C:\Users\JAMES\Desktop\FRST64.exe[-] -> KILLED [TermProc]

 

¤¤¤ Registry Entries : 19 ¤¤¤

[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\gdrv -> FOUND

[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\gdrv -> FOUND

[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\gdrv -> FOUND

[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | EnableLUA : 0  -> FOUND

[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | EnableLUA : 0  -> FOUND

[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0  -> FOUND

[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0  -> FOUND

[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-4288747190-162869335-26638545-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> FOUND

[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-4288747190-162869335-26638545-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_USERS\S-1-5-21-4288747190-162869335-26638545-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {645FF040-5081-101B-9F08-00AA002F954E} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_USERS\S-1-5-21-4288747190-162869335-26638545-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {645FF040-5081-101B-9F08-00AA002F954E} : 1  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_USERS\S-1-5-21-4288747190-162869335-26638545-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {645FF040-5081-101B-9F08-00AA002F954E} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_USERS\S-1-5-21-4288747190-162869335-26638545-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {645FF040-5081-101B-9F08-00AA002F954E} : 1  -> FOUND

[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-4288747190-162869335-26638545-1000\Software\Microsoft\Internet Explorer\Main | Start Page : about:blank  -> FOUND

[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-4288747190-162869335-26638545-1000\Software\Microsoft\Internet Explorer\Main | Start Page : about:blank  -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Files : 0 ¤¤¤

 

¤¤¤ HOSTS File : 1 ¤¤¤

[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1       localhost

 

¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ MBR Check : ¤¤¤

+++++ PhysicalDrive0: ATA WDC WD10EALX-009 SCSI Disk Device +++++

--- User ---

[MBR] 4b4704e04c6624a540ce8b6fc0571ed8

[bSP] e13c9fd97ac66b1aeeaff42774acd5a6 : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB

1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 204800 MB

2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 419639296 | Size: 748966 MB

User = LL1 ... OK

User = LL2 ... OK

 

+++++ PhysicalDrive1: ATA Samsung SSD 840 SCSI Disk Device +++++

--- User ---

[MBR] 39be7b93be0a1fcd89f5304cfb05a291

[bSP] 668ac1f7354d395854231dc33077158e : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB

1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 114371 MB

User = LL1 ... OK

User = LL2 ... OK

 

+++++ PhysicalDrive2: ATA WDC WD10EZEX-08M SCSI Disk Device +++++

--- User ---

[MBR] b49d52375a0d8fc19582e6bf5ddf16d9

[bSP] 095e4e9eeea14badb3c94cdc4b7e3eff : Windows Vista/7/8 MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 953867 MB

User = LL1 ... OK

User = LL2 ... OK

 

 

Addition.txt

FRST.txt

[MrCharlie]

Lets run some scans:

.Make sure you have created that system restore point before you continue!

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

  

• Put a checkmark beside loaded modules.

  

• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.

  

• Click the Start Scan button.

  

• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.

  

  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

  If in doubt about an entry....please ask or choose Skip

• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

  

  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

Then...........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[Skyfire]

Thanks for the reply.

 

 

ComboFix.txt

TDSSKiller.3.0.0.40_18.08.2014_01.43.38_log.txt

TDSSKiller.3.0.0.40_18.08.2014_01.45.57_log.txt

[MrCharlie]

Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  -----------------------

  Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................

  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........

  Clean out temp files:

  Download TFC from here and save it to your desktop.

  http://oldtimer.geekstogo.com/TFC.exe

  http://www.bleepingcomputer.com/download/tfc/dl/92/

  Close any open programs and Internet browsers.

  Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.

  Please be patient as clearing out temp files may take a while.

  Once it completes you may be prompted to restart your computer, please do so.

  Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

  Last:

  Do a clean re-instal of Malwarebytes:

  https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/ <---clean re-install

  MrC

[Skyfire]

# AdwCleaner v3.307 - Report created 18/08/2014 at 15:11:01

# Updated 17/08/2014 by Xplode

# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)

# Username : JAMES - JAMIE

# Running from : C:\Users\JAMES\Desktop\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

[x] Not Deleted : hshld

[x] Not Deleted : hsstrayservice

[x] Not Deleted : hsswd

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\hotspot shield

Folder Deleted : C:\ProgramData\StarApp

Folder Deleted : C:\ProgramData\savENNsharea o

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\hotspot shield

Folder Deleted : C:\Program Files (x86)\hotspot shield

Folder Deleted : C:\Windows\SysWOW64\hotspot shield

Folder Deleted : C:\Users\JAMES\AppData\Roaming\hotspot shield

File Deleted : C:\Users\JAMES\AppData\Roaming\Mozilla\Firefox\Profiles\192xurqy.default\user.js

File Deleted : C:\Users\JAMES\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage

File Deleted : C:\Users\JAMES\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal

File Deleted : C:\Users\JAMES\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.lyricsfreak.com_0.localstorage

File Deleted : C:\Users\JAMES\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.lyricsfreak.com_0.localstorage-journal

 

***** [ Scheduled Tasks ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C66F0B7A-BD67-4982-AF71-C6CA6E7F016F}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

Key Deleted : HKCU\Software\anchorfree

Key Deleted : HKLM\SOFTWARE\hotspotshield

Key Deleted : HKLM\SOFTWARE\SProtector

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\hotspotshield

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.17239

 

 

-\\ Mozilla Firefox v30.0 (en-US)

 

[ File : C:\Users\JAMES\AppData\Roaming\Mozilla\Firefox\Profiles\192xurqy.default\prefs.js ]

 

 

-\\ Google Chrome v37.0.2062.76

 

[ File : C:\Users\JAMES\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [2883 octets] - [18/08/2014 15:08:55]

AdwCleaner[R1].txt - [2943 octets] - [18/08/2014 15:09:51]

AdwCleaner[R2].txt - [3003 octets] - [18/08/2014 15:10:34]

AdwCleaner[s0].txt - [2914 octets] - [18/08/2014 15:11:01]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2974 octets] ##########

 

 

 

 

 

 

 

 

 

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.1.4 (04.06.2014:1)

OS: Windows 7 Ultimate x64

Ran by JAMES on Mon 18/08/2014 at 15:13:41.95

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

Successfully stopped: [service] hshld 

Successfully deleted: [service] hshld 

Successfully stopped: [service] hsstrayservice 

Successfully deleted: [service] hsstrayservice 

Successfully stopped: [service] hsswd 

Successfully deleted: [service] hsswd 

 

 

 

~~~ Registry Values

 

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\AboutURLs\\Tabs

 

 

 

~~~ Registry Keys

 

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{4A22EC99-4786-441C-8D7B-2BA7AE44D5C7}

 

 

 

~~~ Files

 

 

 

~~~ Folders

 

Successfully deleted: [Folder] "C:\ProgramData\boost_interprocess"

Successfully deleted: [Folder] "C:\ProgramData\hotspot shield"

Successfully deleted: [Folder] "C:\Program Files (x86)\hotspot shield"

Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"

 

 

 

~~~ Event Viewer Logs were cleared

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Mon 18/08/2014 at 15:17:44.57

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[MrCharlie]

Have you re-installed Malwarebytes??

MrC

[Skyfire]

Sorry, yes I have.

[MrCharlie]

How is it????

MrC

[Skyfire]

I believe it has successfully installed. I've also ran a scan and nothing has been found. It also starts up and it seems like everything is back to normal. I really appreciate putting in your own time to help me out.

 

 

Thanks.

[MrCharlie]

Good........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[Skyfire]

 Results of screen317's Security Check version 0.99.87  

 Windows 7 Service Pack 1 x64 (UAC is disabled!)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

avast! Antivirus   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 Java 7 Update 67  

 Adobe Flash Player 14.0.0.145  

 Adobe Reader 10.0.1 Adobe Reader out of Date!  

 Mozilla Firefox (30.0) 

 Mozilla Thunderbird (24.6.0) 

 Google Chrome 37.0.2062.68  

 Google Chrome 37.0.2062.76  

````````Process Check: objlist.exe by Laurent````````  

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbam.exe  

 Malwarebytes Anti-Malware mbamscheduler.exe   

 AVAST Software Avast Setup AvastSvc.exe 

 AVAST Software Avast Setup avastui.exe 

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 18% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log`````````````````````` 

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

=================

Adobe Reader 10.0.1 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

================

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

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Glad we could help.

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