W7 HP, Black screen, can't start any safe mode

[pheuvel]

Gday,

 

As above, Windows 7 Home Premium black screen. Tried to start in safe mode (command prompt), but this also starts in a blank black screen.

 

I've attached the frst.txt I got a short while ago in recovery console. I was unable to find addition.txt.

 

I am aware the laptop has uTorrent.exe on it, and this will be removed as soon as I can get into safe mode.

 

Please help me get to a stage where I can load and run MBAM!

 

Regards and TIA,

Pat

 

FRST.txt

[TwinHeadedEagle]

Hello,

 

 

 

When this started to happen?

[pheuvel]

Don't know - the computer belongs to my son's girlfriend. I presume it's been at least a week.

[TwinHeadedEagle]

Okay, let's try to fix it:

 

 

 

 

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

 

>>  Boot into Recovery Environment

 

 

Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

   Press the Fix button once and wait.

   FRST will process fixlist.txt

   When finished, it will produce a log fixlog.txt on your USB flashdrive.

 

 

 >>  Exit out of Recovery Environment and post me the log please.

 

 

 

Try to boot Windows normally...

fixlist.txt

[pheuvel]

Done.

 

Black screen again, but no mouse pointer this time. Same for safe mode.

 

Fixlog.txt

 

 

[TwinHeadedEagle]

Let's try one more fix:
 
 
 

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.

fixlist.txt

[pheuvel]

Done.

 

No change.

 

Note: this was run from the recovery console.

 

Fixlog.txt

[pheuvel]

Anybody there?

[TwinHeadedEagle]

In recovery environment you have System Restore option. Try to restore your system to some time ago.

[pheuvel]

System Restore reported there were no restore points!

[TwinHeadedEagle]

Do you have more operating system installed on this PC?

 

From recovery environment, open Command Prompt and type

 

chkdsk C: /f

[pheuvel]

No such luck.

chkdsk-20140821.txt

[TwinHeadedEagle]

Why did you use letter D instead of C?

[pheuvel]

Because that's where the repair disk found the OS

[TwinHeadedEagle]

Okay then. How is the situation now?

[pheuvel]

No change.

 

When in the recovery console, the C: partition is reported as "System Reserved" and the dir command reports that the partition is empty. All the expected directories are listed on the D: partition.

[TwinHeadedEagle]

Run FRST again from recovery and attach fresh report.

[pheuvel]

I see what you did there! FRST.txt reports the D: drive as C: drive (I presume you meant scan).

FRST.txt

[TwinHeadedEagle]

I think we're going nowhere. I think reinstall is the only option here.

[pheuvel]

I'm thinking the same. I'll salvage what files I can first.

 

Thanks very much for trying!

[AdvancedSetup]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.