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Malwarebytes won't open after repair service on laptop


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Malwarebytes premium - ASUS G750 laptop - Window 8.1

 

I just received my laptop back from ASUS after a repair when I launch MB I get the usual Windows 8.1 User Account Control dialog to allow the program to make changes to my HD, after which ...nothing.  I don't have a clue where to start troubleshooting - anyone have an idea?  I could just reinstall, but I thought I would make at least one attempt to sort it out before that.

 

Thanks for any help

 

dsb

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Hello and sorry that ASUS has upset the program.

 

Your best idea is to follow the latest directions From Here and then re-install with your correct ID and Key for the program.

This is why you are asked to keep the ID and Key in a safe place .........

The ID for your copy may still be installed so this would show as another user of the same license.

 

Thank You -

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