File corrupted

[Camkorn]

Hello!

 

I have been trying to install Malwarebytes but have run in to a problem. Whenever I try to run the installation file it says 'the source file is corrupted'.

 

I have downloaded and run Farbar Recovery Scan tool and have attached the txt file it created,

 

Many thanks,

 

Clare Green. 

FRST.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

• If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
• Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
• If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

 

You still need to attach Addition.txt report.

[Camkorn]

Hello.

 

I had to re-run the application to get the additional file as it had not produced it in the first run. Attached are both the new files that were created.

 

Many thanks,

 

Clare. 

Addition.txt

FRST.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 

Uninstall outdated Malwarebytes' Anti-Malware
 
Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.
 
 
 
 

Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

fixlist.txt

[Camkorn]

Hello.

 

Thank you for your reply.

 

I have run Farbar recovery and have attached the fixlog file.

 

However when I try to run the mbam clean file nothing happens apart from a black prompt box flashing up on the screen very briefly. This could be because I don't have any previous versions of malwarebytes installed?

 

I went on to try and download and install the Malwarebytes setup file. However once again it comes up saying that the file is corrupt.

 

Fixlog.txt

 

[TwinHeadedEagle]

Did you try using different browser?

[Camkorn]

Yay! is now working in firefox, previously it wasn't so that is great!

 

However the scan wouldn't run, I tried it twice :-( I have attached a picture of the warning that came up.

 

[TwinHeadedEagle]

I do not think this is malware related, but I will have to discuss this with other members.

[Camkorn]

Thank you. I do not have any immediate malware that I am aware of, I was just trying to install the program as a precaution. 

[AdvancedSetup]

Hi there. Let me see if I can assist you in getting the program to install. You have some old outdated Java so let's go ahead and remove that as well.

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.

Please download JavaRa-1.16 and save it to your computer.

• Double click to open the zip file and then select all and choose Copy.
• Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
• Quit all browsers and other running applications.
• Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
• From the drop-down menu, choose English and click on Select.
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
• A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Next:

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

Next:

• Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x
• If that does not correct the issue then please read the following and post back the requested logs. Make sure you put a check mark in the Additions.txt check box to get a new log for that - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You

[Camkorn]

Hello!

 

I have followed all the steps that you have suggested. After I uninstalled all the instances of java and ran the Java-ra program, it ran as expected but the logfile it brought up at the end was blank. I uninstalled the instance of Malware Bytes and ran the cleaner, rebooted, tried to download it again in both firefox and google chrome and one again when I try to run the .exe it comes up with the warning 'source file corrupted'

 

I have attached the files from Farbar.

 

Many thanks,

 

Clare Green.

Addition.txt

CheckResults.txt

FRST.txt

[AdvancedSetup]

Well the logs show that Java was not removed. It's also showing a couple of service issues. Let me have you run this again.

 

Please visit this webpage and read the ComboFix User's Guide:

• Once you've read the article and are ready to use the program you can download it directly from the link below.
• Important! - Please make sure you save combofix to your desktop and do not run it from your browser
• Direct download link for: ComboFix.exe
• Please make sure you disable your security applications before running ComboFix.
• Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
• Please attach that log file to your next reply.
• If needed the file can be located here:  C:\combofix.txt
• NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
  

 

[AdvancedSetup]

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