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Malwarebytes Anti-Malware has stopped working


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Hi, everyone.

 

I just installed the trial version of malwarebytes anti-malware.

 

Everything started fine, I installed it, it found a few issues, fixed those issues. I played on the computer for a little while, finally turned the computer off.

 

Upon turning the computer back on, I got the following popup

 

Malwarebytes Anti-malware has stopped working, with the following 2 options;  Close the program or look online for a solution.

 

Here are the details;

 

Problem event name: BEX

Application Name: mbam.exe

Application Version: 1.0.0.532

Application Timestamp: stackhash_0a9e

Fault Module Version: 0.0.0.0

Exception Offset: 02d8c860

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

 

Additional Information

1: 0a9e

2: 0a9e372d3b4ad19135b953a78882e789

3: 0a9e

4: 0a9e372d3b4ad19135b953a78882e789

 

Is there something wrong with my download, version, etc?

 

This is the 1st time I have used malwarebytes and so far I am already having issues.

 

Thank You.

 

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Hello steeve725 and :welcome:

Let's start here:

  • Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
  • If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
  • The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.
  • NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You. :)

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Hello steeve725 and :welcome:

Let's start here:

  • Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
  • If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
  • The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.
  • NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You. :)

 

Did as you suggested, I ran MBAM Clean Removal Process 2.x and used the instructions under the "FREE VERSION" since this is what I have.

 

Will let you know if I have the "stopped working" error again.

 

Thank You!

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