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I don't know if I'm infected


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  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
   
icon_idea.gif I can't foresee everything, so if anything unexpected happens, please stop and inform me!
icon_idea.gif There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

 

Go and remove:
Media Player Codec Pack 3.9.6 
RamBooster
- SaveSense
 

 
warning.gif SpyBot S&D Warning
 
MVPS.org is no longer recommending SpyBot S&D due to very poor testing results (scroll down and read under Freeware Antispyware Products).
My advice is to get rid of this program. To do so:

  • Press the WindowsKey.png + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search for SpyBot, right-click the entry and click Uninstall.

This is optional, but please consider it.
 
 
 
 
FRST.gif Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 
51a5bf3d99e8a-ComboFixlogo16.png Scan with ComboFix
 
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!

 
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a5bf3d99e8a-ComboFixlogo16.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).
  • Include that log in your next reply.
    icon_idea.gif If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
    icon_idea.gif If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

fixlist.txt

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  • Staff

51a5bf3d99e8a-ComboFixlogo16.png Fix with ComboFix
 
Let's prepare a Script for ComboFix to mark some things for being deleted.

  • Press the WindowsKey.png + R on your keyboard at the same time.
  • A Run window should appear in the lower left corner. Type in notepad.exe and press Enter.
  • In the shown window paste in the following script:
    Fcopy::c:\windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6000.16830_none_c3e2cce1f92f2ca2\rpcss.dll | c:\windows\system32\rpcss.dll
  • Go to File menu and select Save as.
  • Make sure that the Save as type option is set to Text files (*.txt) and the place to save will be your desktop.
  • Name the file CFScript and select Save.

Your CFScript.txt file should appear on your desktop.
 
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Now drag your CFScript file and drop it onto the 51a5bf3d99e8a-ComboFixlogo16.png icon.
  • This will start ComboFix. Let it run uninterrupted!
  • A reboot may be needed during this run. Allow it.
  • When finished, it shall produce a log for you at C:\ComboFix.txt and display it.

Please include that log in your next reply.
 
icon_idea.gif If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
icon_idea.gif Do not forget to turn on your previously switched-off protection software!

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  • Staff

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

 

 

 

Recommended reading:

 

icon_exclaim.gif MUST READ - security tips:

icon_exclaim.gif MUST READ - general maintenance:

The Importance of Software Updating:

 

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

 

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

 

 

icon_arrow.gif TFC - to clean unneeded temporary files.

icon_arrow.gif Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

icon_arrow.gif Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

icon_arrow.gif McShield - to prevent infections spread by removable media.

icon_arrow.gif CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

icon_arrow.gif Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

icon_arrow.gif FiheHippo.com Update Checker - to keep your programs up-to-date.

icon_arrow.gif Adblock - to surf the web without annoying ads! 

 

 

Post-cleanup procedures:

 

Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning. 

 

 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif

Thank you!

 

 

Stay safe,

TwinHeadedEagle   :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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