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I think my pc is infected


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Hi & :welcome:

My name is Jürgen and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully. :excl:

  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
P2P/Piracy Warning:
  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Step 1

Please download mbam.pngMalwarebytes Anti-Malware and save it to your desktop.

  • Please open Malwarebytes Anti-Malware.
  • Please update the database by clicking on the "Update Now" button.
  • Following the update and click "Settings" and go to "Detection and Protection"
  • Make sure "Scan for Rootkits" is checked.
  • Click on Dashboard, then click on Scan Now to start the scan.

    (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)

  • A window with an option to view the detailed log will appear. Click on "View Detailed Log".
  • After viewing the results, please click on the "Copy to Clipboard" button and then OK.
  • Return to our forum. Paste your log into your next reply.
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I think my pc is infected

Hi,

why do you think so? :)

Step 1

Please download the eset.pngESET Online Scanner and save it to your Desktop.

  • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
  • Start esetsmartinstaller_enu.exe with administartor privileges.
  • Select the option Yes, I accept the Terms of Use and click on Start.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click on Start. The virus signature database will begin to download. This may take some time.
  • When completed the Online Scan will begin automatically.

    Note: This scan might take a long time! Please be patient.

  • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
  • Now click on Finish
  • A log file is created at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

    Copy and paste the content of this log file in your next reply.

Note: Do not forget to re-enable your antivirus application after running the above scan!
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Step 1

frst.pngfrstfix.png

Press thew7.png + R on your keyboard at the same time. Type notepad and click OK.

  • Copy the entire content of the codebox below and paste into the notepad document:

    ProxyServer: 185.49.15.25:8089AlternateDataStreams: C:\ProgramData\TEMP:1AAB2E68AlternateDataStreams: C:\ProgramData\TEMP:5C321E34EmptyTemp:
  • Click File, Save As and type fixlist.txt as the File Name.
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please post it to your reply.

After Reboot:

frst.pngfrstscan.png

Start FRST with administator privileges.

  • Press the Scan button.
  • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

    Please copy and paste the log in your next reply.

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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