Malwarebytes/Avira anti-Virus won't update

[marinerman]

Hi-Malwarebytes & avira have been working fine,but today I had pop-ups on IE and did a scan which found some trojans which were deleted.Tried to update Malwarebytes but got the message about @No internet connection etc',and when I tried to update Avira just get the message 'download failed'.Have deleted both and re-installed,but to no effect.Don't think there's any viruses on the system,but something has happened-where do I start.Thanks in advance.

[hnyaji]

Hi

scan with a bootable anti-virus with the latest updates.

Hemanth

[miekiemoes]

Hi,

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?
2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
   
3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
   

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
  

[marinerman]

Here's the Hi-jack this file-

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 19:12:39, on 5/14/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\AskBarDis\bar\bin\AskService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Kontiki\KService.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9XE.EXE

C:\Program Files\Winamp\winampa.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9XE.EXE

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe

C:\Program Files\MSN Messenger\MsnMsgr.Exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\DAEMON Tools\daemon.exe

C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

C:\Program Files\Kontiki\KHost.exe

C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar2.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O3 - Toolbar: ZoneAlarm Spy Blocker Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar2.dll

O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [DaemonTools_WhenUSaveNow_Installer] C:\Program Files\DaemonTools_WhenUSaveNow_Installer\DaemonTools_WhenUSaveNow_Installer.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [EPSON Stylus Photo R320 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9XE.EXE /P30 "EPSON Stylus Photo R320 Series" /O6 "USB001" /M "Stylus Photo R320"

O4 - HKLM\..\Run: [ppmate] C:\Program Files\PPMate\PPMate\ppmate.exe -autoplay

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [EPSON Stylus Photo R320 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9XE.EXE /P39 "EPSON Stylus Photo R320 Series (Copy 1)" /O6 "USB001" /M "Stylus Photo R320"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R320 Series on MPCN] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9XE.EXE /P43 "Auto EPSON Stylus Photo R320 Series on MPCN" /O15 "\\MPCN\Printer3" /M "Stylus Photo R320"

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1

O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe

O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo.../sysreqlab3.cab

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase6662.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1159876521902

O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab

O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion...anner371050.cab

O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll

O20 - AppInit_DLLs:

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe

--

End of file - 11389 bytes

Here's the Malwarebytes log-

Malwarebytes' Anti-Malware 1.36

Database version: 1945

Windows 5.1.2600 Service Pack 3

5/14/2009 19:28:15

mbam-log-2009-05-14 (19-28-15).txt

Scan type: Quick Scan

Objects scanned: 115318

Time elapsed: 13 minute(s), 7 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[miekiemoes]

Hi,

I see you are running Teatimer.

I suggest you to disable it because it can interfere with the changes you'll make on your system.

When everything is done and your log is clean again, you can enable it again.

If teatimer gives you a warning afterwards that some changes were made, allow this instead of blocking it.

How to disable TeaTimer <== click me for instructions.

After you disabled Teatimer, download ResetTeaTimer.exe to your desktop.

Then run ResetTeaTimer.exe.

This will only take a few seconds.

Then uninstall the ZoneAlarm Spy Blocker Toolbar since it uses the Ask.com searchengine and this one is not recommended.

Then reboot.

After reboot,

* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following if still present:

O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar2.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O3 - Toolbar: ZoneAlarm Spy Blocker Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar2.dll

O4 - HKLM\..\Run: [DaemonTools_WhenUSaveNow_Installer] C:\Program Files\DaemonTools_WhenUSaveNow_Installer\DaemonTools_WhenUSaveNow_Installer.exe

O20 - AppInit_DLLs:

O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe

* Click on Fix Checked when finished and exit HijackThis.

Make sure your Internet Explorer is closed when you click Fix Checked!

Then,

Navigate to your C:\Windows folder and search for the file regedit.exe

Rightclick it and select to rename the file. Rename it to reg3dit.exe

Then launch the reg3dit.exe in order to open your Registry Editor.

There, browse to the following key:

HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32

You'll see on the left that you can expand the keys (they will look like folders). So expand them until you get drivers32

Rightclick the drivers32 key (folder) and select to export:

Give it a name and export it as a txtfile on your desktop.

Then copy and paste the contents of it in your next reply.

If confused, please ask first.

Extra note.. after you have used the renamed regedit.exe (reg3dit.exe), look in your Windows folder if Windows File Protection placed a new regedit.exe there again (it should). If not, then rename reg3dit.exe back to regedit.exe.

[marinerman]

Hello again,

Did everything you said,and here is the regedit report.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32]

"midimapper"="midimap.dll"

"msacm.imaadpcm"="imaadp32.acm"

"msacm.msadpcm"="msadp32.acm"

"msacm.msg711"="msg711.acm"

"msacm.msgsm610"="msgsm32.acm"

"msacm.trspch"="tssoft32.acm"

"vidc.cvid"="iccvid.dll"

"VIDC.I420"="msh263.drv"

"vidc.iv31"="ir32_32.dll"

"vidc.iv32"="ir32_32.dll"

"vidc.iv41"="ir41_32.ax"

"VIDC.IYUV"="iyuv_32.dll"

"vidc.mrle"="msrle32.dll"

"vidc.msvc"="msvidc32.dll"

"VIDC.UYVY"="msyuv.dll"

"VIDC.YUY2"="msyuv.dll"

"VIDC.YVU9"="tsbyuv.dll"

"VIDC.YVYU"="msyuv.dll"

"wavemapper"="msacm32.drv"

"MSVideo8"="VfWWDM32.dll"

"msacm.msg723"="msg723.acm"

"vidc.M263"="msh263.drv"

"vidc.M261"="msh261.drv"

"msacm.msaudio1"="msaud32.acm"

"msacm.sl_anet"="sl_anet.acm"

"msacm.iac2"="C:\\WINDOWS\\system32\\iac25_32.ax"

"vidc.iv50"="ir50_32.dll"

"msacm.l3acm"="C:\\WINDOWS\\system32\\l3codeca.acm"

"msacm.siren"="sirenacm.dll"

"vidc.XVID"="xvidvfw.dll"

"vidc.DIVX"="DivX.dll"

"vidc.yv12"="DivX.dll"

"mixer1"="wdmaud.drv"

"wave1"="wdmaud.drv"

"wave"="wdmaud.drv"

"midi"="wdmaud.drv"

"mixer"="wdmaud.drv"

"aux"="C:\\WINDOWS\\system32\\..\\sosytua.sea"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32\Terminal Server]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32\Terminal Server\RDP]

"wave"="rdpsnd.dll"

"mixer"="rdpsnd.dll"

"MaxBandwidth"=dword:000056b9

"wavemapper"="msacm32.drv"

"EnableMP3Codec"=dword:00000001

"midimapper"="midimap.dll"

[miekiemoes]

go to this part of the forum: http://www.malwarebytes.org/forums/index.php?showforum=55

Start a new thread there, because I need a file from your computer which you have to attach there.

Browse to the following file:

C:\WINDOWS\sosytua.sea

Rightclick and select to zip it. This should create a vcoy.zip folder.

Upload/attach that folder in the thread you started in that other forumpart.

Once you've uploaded that file, * Open hijackthis, click 'config' (bottom right)

Choose the tab 'misc Tools' on top.

Choose 'delete a file on reboot'

In the field, copy and paste next:

C:\WINDOWS\sosytua.sea

Click open.

Hijackthis will tell you that this file will be deleted on next reboot and if you want to reboot now. Click Yes/ok

Your system should reboot now.

Then, Open notepad and copy and paste next present in the quotebox below in it:

(don't forget to copy and paste REGEDIT4)

REGEDIT4

[KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32]

"aux"="wdmaud.drv"

Save this as fix.reg Choose to save as *all files and place it on your desktop.

It should look like this:

Doubleclick on it and when it asks you if you want to merge the contents to the registry, click yes/ok.

Above steps should resolve your problems, so let me know in your next reply. You'll also be able to update malwarebytes then

[marinerman]

Hi-Did as you said and Malwarebytes & Avira both updated.Thanks very much for your help-much appreciated.

[miekiemoes]

You're most welcome

[miekiemoes]

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.