MBAM hang during Heuristic scan

[tripper27]

Hi,

 

As stated, scan hangs during heuristic analysis with 0 threats found. This is on the latest version with database as of this morning.

 

Already performed the clean removal and re-install to no avail.

 

I've seen the topic come up before so I went through the diagnostics and include them herein.

 

Any assistance is much appreciated. Thanks for your time.

 

Pete

 

Addition.txt

FRST.txt

CheckResults.txt

[AdvancedSetup]

Please visit the following site and run this Microsoft Fixit
Fix Windows Desktop Search when it crashes or not showing results

Next,
Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.
 
Please download JavaRa-1.16 and save it to your computer.

• Double click to open the zip file and then select all and choose Copy.
• Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
• Quit all browsers and other running applications.
• Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
• From the drop-down menu, choose English and click on Select.
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
• A logfile will pop up. Please save it to a convenient location and post it in your next reply.
  

Next:
 
Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.
  

 

Restart the computer and then run the following.

Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.
 

[tripper27]

Hi Ron,

 

Thank you so much for your reply and your time. Much appreciated. As you can see, after following your directions, the scan was successful.

 

Regards,

Pete

 

 

JavaRa.log

scan log.txt

[AdvancedSetup]

Great glad that was able to resolve your issue. If there is anything else we can do to assist you please let us know.

 

Take care