antivirus says rootkit found

[dts0001]

My antivirus keeps notifying me that I have a rootkit (whatever that is).  File name: svc:VideAceWindowsService>C:\ExpressGateUtil\VAWinService.exe   It gives me the option to delete it, but it comes back after reboot (if it was ever deleted at all).

 

I am attaching the logs from FRST.

 

Thanks for the help

Addition.txt

FRST.txt

[Psychotic]

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

• First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
• Perform everything in the correct order. Sometimes one step requires the previous one.
• If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
• Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
• Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
• Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
• My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 
 
 
Scan with Gmer rootkit scanner

Please download Gmer from here by clicking on the "Download EXE" Button.

• Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
• If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
• In the right panel, you will see several boxes that have been checked. Uncheck the following ...
  
  • Sections
  • IAT/EAT
  • Show All ( should be unchecked by default )
    

  [*]Leave everything else as it is. [*]Close all other running programs as well as your Browser. [*]Click the Scan button & wait for it to finish. [*]Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post. [*]Save it where you can easily find it, such as your desktop. [*]Please post the content of the ark.txt here.
  

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

[dts0001]

I downloaded GMER and tried to run it, but it would not run without crashing.  I'm attaching a screenshot showing the notification.

[Psychotic]

Skip Gmer:

 

 

Please download Malwarebytes Anti-Rootkit from here
 

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• If any threats are found, don´t click the Cleanup button - rather save the log and post it up in your topic.

[dts0001]

It ran and finished and reported "No malware found"  

 

I should also report that my antivirus program has not been giving me the notification about the rootkit today.

[Psychotic]

Fix with FRST (normal mode)

WARNING: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• Download the attached fixlist.txt and save it to the location where FRST is saved to.
• Run FRST.exe (on 64bit, run FRST64.exe) and press the Fix button just once and wait.
• The tool will make a log (Fixlog.txt) which you find where you saved FRST. Please post it to your reply.
  

 
 
 
Full System Scan with Malwarebytes Antimalware

• 
  If not existing, please download

Malwarebytes Anti-Malware to your desktop. Double-click the downloaded setup file and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following:

• Launch Malwarebytes Anti-Malware
• A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

[*]Click Finish.

If the program is already installed:

• Run Malwarebytes Antimalware
• On the Dashboard, click the 'Update Now >>' link
• After the update completes, click the 'Scan Now >>' button.
• Or, on the Dashboard, click the Scan Now >> button.
• If an update is available, click the Update Now button.
• A Threat Scan will begin.
• When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
• In most cases, a restart will be required.
• Wait for the prompt to restart the computer to appear, then click on Yes.
  

• After the restart once you are back at your desktop, open MBAM once more.
• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click 'Copy to Clipboard'
• Paste the contents of the clipboard into your reply.
  

fixlist.txt

[dts0001]

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 17-08-2014 01

Ran by dts00_000 at 2014-08-18 15:03:43 Run:1

Running from C:\Users\dts00_000\Desktop

Boot Mode: Normal

==============================================

 

Content of fixlist:

*****************

GroupPolicyUsers\S-1-5-21-4259376489-2383949081-4053735124-1004\User: Group Policy restriction detected <======= ATTENTION

SearchScopes: HKLM - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =

SearchScopes: HKCU - DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =

SearchScopes: HKCU - {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =

SearchScopes: HKCU - {77AA745B-F4F8-45DA-9B14-61D2D95054C8} URL =

BHO: No Name -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} ->  No File

Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File

Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File

CHR StartupUrls: "hxxp://www.google.com/ig/redirectdomain?brand=ASUT&bmod=ASUT", "hxxp://start.mysearchdial.com/?f=1&a=dsites03_14_16_ch&cd=2XzuyEtN2Y1L1QzuyByEtB0FyCzzzy0F0DyDtCyE0E0B0D0DtN0D0Tzu0SzztAyDtN1L2XzutBtFtBtDtFtCtFtDtN1L1CzutCyEtDtAtDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2SyD0BtA0CyEtAyCtAtGtAyEtBtBtGyDtDtBzytGtBzytAyEtGtBtAtAyE0D0C0A0AyDyCyEzz2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByB0E0C0FtB0AzztG0C0CtCyBtG0ByD0EtAtGtC0EzytDtGyEyCtA0D0DyEtC0E0B0BtBtB2Q&cr=890634673&ir="

CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION

 

S1 qknfd; system32\drivers\qknfd.sys [X]

 

EmptyTemp:

*****************

 

C:\WINDOWS\system32\GroupPolicyUsers\S-1-5-21-4259376489-2383949081-4053735124-1004\User => Moved successfully.

HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.

HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.

"HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}" => Key deleted successfully.

"HKCR\CLSID\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}" => Key not found.

"HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}" => Key not found.

"HKCR\CLSID\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}" => Key not found.

"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF}" => Key deleted successfully.

"HKCR\CLSID\{B4F3A835-0E21-4959-BA22-42B3008E02FF}" => Key deleted successfully.

HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{318A227B-5E9F-45bd-8999-7F8F10CA4CF5} => value deleted successfully.

"HKCR\CLSID\{318A227B-5E9F-45bd-8999-7F8F10CA4CF5}" => Key deleted successfully.

HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} => value deleted successfully.

"HKCR\CLSID\{CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F}" => Key not found.

Chrome StartupUrls deleted successfully.

"HKLM\SOFTWARE\Policies\Google" => Key deleted successfully.

qknfd => Service deleted successfully.

EmptyTemp: => Removed 6.6 GB temporary data.

 

 

The system needed a reboot. 

 

==== End of Fixlog ====

 

 

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 8/18/2014

Scan Time: 3:21:20 PM

Logfile: 

Administrator: Yes

 

Version: 2.00.2.1012

Malware Database: v2014.08.18.09

Rootkit Database: v2014.08.16.01

License: Trial

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Disabled

 

OS: Windows 8.1

CPU: x64

File System: NTFS

User: dts00_000

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 340396

Time Elapsed: 11 min, 17 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 1

PUP.Optional.MySearchDial.A, C:\Users\dts00_000\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ ""http://start.mysearchdial.com/?f=1&a=dsites03_14_16_ch&cd=2XzuyEtN2Y1L1QzuyByEtB0FyCzzzy0F0DyDtCyE0E0B0D0DtN0D0Tzu0SzztAyDtN1L2XzutBtFtBtDtFtCtFtDtN1L1CzutCyEtDtAtDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2SyD0BtA0CyEtAyCtAtGtAyEtBtBtGyDtDtBzytGtBzytAyEtGtBtAtAyE0D0C0A0AyDyCyEzz2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByB0E0C0FtB0AzztG0C0CtCyBtG0ByD0EtAtGtC0EzytDtGyEyCtA0D0DyEtC0E0B0BtBtB2Q&cr=890634673&ir=" ],), Replaced,[eb5cc10694e706309214e126e71e18e8]

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

[Psychotic]

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  • Scan for potentially unwanted applications
• Scan for potentially unsafe applications
• Enable Anti-Stealth Technology

[*]Click Scan[*]Wait for the scan to finish[*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

[dts0001]

C:\Program Files\LMMS\Babylon9_setup.exe Win32/Toolbar.Babylon potentially unwanted application

C:\Program Files (x86)\Quiknowledge\IE\QuiknowledgeClientIE.dll a variant of Win32/AdWare.Vitruvian.C application

C:\Users\dts00_000\AppData\Roaming\1H1Q\Minecraft Packages\uninstaller.exe Win32/InstallCore.AZ potentially unwanted application

[Psychotic]

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.

• Run adwcleaner.exe
• Hit Scan and wait for the scan to finish.
• Confirm the message but don´t uncheck anything.
• Hit Clean
• When the run is finished, it will open up a text file
• Please post its contents within your next reply
• You´ll find the log file at C:\AdwCleaner[s1].txt also
  

Delete junk with JRT

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.
  

SecurityCheck

Reboot your system before starting!

Please download SecurityCheck: LINK1 LINK2

• Save it to your desktop, start it and follow the instructions in the window.
• After the scan finished the (checkup.txt) will open. Copy its content to your thread.
  

[dts0001]

I ran ADWCleaner and JRT and posted the results below.  Security won't run on this machine.  It says that it will not run on this OS.

 

 

 

 

# AdwCleaner v3.308 - Report created 20/08/2014 at 21:21:02

# Updated 20/08/2014 by Xplode

# Operating System : Windows 8.1 Pro  (64 bits)

# Username : dts00_000 - DANIEL-PC

# Running from : C:\Users\dts00_000\Desktop\adwcleaner_3.308.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\Ask

Folder Deleted : C:\ProgramData\Partner

Folder Deleted : C:\Program Files (x86)\Quiknowledge

Folder Deleted : C:\Users\dts00_000\AppData\LocalLow\AskToolbar

Folder Deleted : C:\Users\dts00_000\AppData\Roaming\1H1Q

Folder Deleted : C:\Users\dts00_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck

 

***** [ Scheduled Tasks ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\eofcbnmajmjmplflapaojjnihcjkigck

Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.17239

 

 

-\\ Google Chrome v36.0.1985.143

 

[ File : C:\Users\dts00_000\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

Deleted [startup_urls] : hxxp://start.mysearchdial.com/?f=1&a=dsites03_14_16_ch&cd=2XzuyEtN2Y1L1QzuyByEtB0FyCzzzy0F0DyDtCyE0E0B0D0DtN0D0Tzu0SzztAyDtN1L2XzutBtFtBtDtFtCtFtDtN1L1CzutCyEtDtAtDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2SyD0BtA0CyEtAyCtAtGtAyEtBtBtGyDtDtBzytGtBzytAyEtGtBtAtAyE0D0C0A0AyDyCyEzz2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyByB0E0C0FtB0AzztG0C0CtCyBtG0ByD0EtAtGtC0EzytDtGyEyCtA0D0DyEtC0E0B0BtBtB2Q&cr=890634673&ir=

Deleted [Extension] : eofcbnmajmjmplflapaojjnihcjkigck

Deleted [Extension] : iagcajndpnfncplednpbnkahadegklfa

 

*************************

 

AdwCleaner[R0].txt - [4155 octets] - [20/08/2014 21:17:57]

AdwCleaner[s0].txt - [4080 octets] - [20/08/2014 21:21:02]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [4140 octets] ##########

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.1.4 (04.06.2014:1)

OS: Windows 8.1 Pro x64

Ran by dts00_000 on Wed 08/20/2014 at 21:27:26.54

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Registry Values

 

 

 

~~~ Registry Keys

 

 

 

~~~ Files

 

 

 

~~~ Folders

 

Successfully deleted: [Folder] "C:\ProgramData\boost_interprocess"

 

 

 

~~~ Event Viewer Logs were cleared

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Wed 08/20/2014 at 21:36:17.83

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[Psychotic]

SecurityCheck

Reboot your system before starting!

[dts0001]

 Results of screen317's Security Check version 0.99.87  

   x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Windows Defender   

avast! Antivirus   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 JavaFX 2.1.1    

 Java 7 Update 67  

 Adobe Flash Player 14.0.0.145  

 Adobe Reader 10.1.11 Adobe Reader out of Date!  

 Mozilla Firefox 23.0.1 Firefox out of Date!  

 Google Chrome 36.0.1985.125  

 Google Chrome 36.0.1985.143  

````````Process Check: objlist.exe by Laurent````````  

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbam.exe  

 Malwarebytes Anti-Malware mbamscheduler.exe   

 AVAST Software Avast AvastSvc.exe  

 AVAST Software Avast avastui.exe  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C:  % 

````````````````````End of Log`````````````````````` 

[Psychotic]

Are any problems left or can I post the last reply?

[dts0001]

As far as I can tell, everything is OK.  Thank you for your help.

[Psychotic]

Your system is clean now!

 

 

Mozilla Firefox out of date

Your Firefox browser is outdated. Please follow these instructions to update it:

• Get the actual firefox from here.
• Run setup and follow the instructions on your monitor.
• Report any problems you have with the update.
  

 

 

 

Adobe Reader out of date

Your Adobe Reader is outdated. We will fix this.

• Get the actual software from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
• Run setup and follow the instructions.
• Click upon Start-->control panel-->add/remove programs.
• Search for and remove any older reader versions.
  

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
2. In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
3. In any case please download delfix to your desktop.
   
   • Close all other programms and start delfix.
   • Please check all the boxes and run the tool.
   • delfix will now delete all found traces of our removal process
     

[*] If there is still something left please delete it manualy.

Delete System Restore Points

To ensure your System Restore Points are free of malware, we will delete all of them but the most recent or create a new one.

On Windows Vista: Please follow these instructions to delete all but the most common System Protection Restore Points.
On Windows 7/8: Please follow these instructions to delete all but the most common System Protection Restore Points.
On Windows XP: Please follow these instructions to delete all but the most common System Protection Restore Points.




Temp File Cleaner

We need to download Temp File Cleaner (TFC) by OldTimer:

• Please download TFC.exe by Oldtimer at one of the two links: Link 1 Link 2
• Save and close all running applications
• Double-click on TFC.exe to run the program
• Click on Start to begin the cleaning process note: this program may close running applications, make your screen disappear temporarily, or require a reboot of your PC - this is normal and part of the cleanup
• When the scan is complete, if you were not asked to reboot the computer, please do so now

More Information can be found about the tool here: http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

 

 

 

Recommendations: How to protect yourself

• System Updates
  Please ensure to have automatic updates activated in your control panel.
  For further information and a tutorial, see this Microsoft Support article.
• Protection
  What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
  Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
  
  • To keep your browser free of advertising, you may install the Adblock Plus browser extension.
    It will filter unwanted advertising out of the website´s content.
  • To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
    It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
    In addition, before accessing a dangerous classified web site, a warning screen is displayed.
    

  [*]Up to date Software
  Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:
  

  • Secunia Personal Software Inspector - checks if your software has updates available.
  • SecurityCheck (by screen317) - scans your computer for most vulnerable outdated software.
  • Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins running in your Firefox browser.
    

  [*]Backup
  Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system. [*]Behaviour
  The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.
  

  • While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
  • Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
  • When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
    They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
    

  
  
  

[AdvancedSetup]

Glad we could help.

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