Jump to content

Infected and Malware bytes will not run


Recommended Posts

Hello I am trying to fix my daughter's computer.  It is a dell inspiron laptop running win 7 home edition SP 1.  Something has seriously infected her computer.  The error started with the BSOD and being unable to log into to windows at all.  After many many many scans and running windows repair tool multiple times, I was at least able to get into windows although with some difficulty....long long load time of black screen before her desktop appears.  Once in Windows, I attempted to update and run Microsoft security essentials but it will not scan.  I am using a USB memory stick and downloading from a good computer and transferring to hers.  I attempted to load and run malware bytes using iexplore.exe.  it installed but would not run.  I then ran RKill and it said it found nothing.  I did not restart.  I then downloaded malware bytes chameleon and the help filed opened but none of the buttons made anything happen.  After clicking thru the folder I was able to get the black DOS screen by clicking on mbam-chameleon.com, MS-DOS application, and after many attempts it was able to download and install the program but it was also unable to get it to run.  It then attempted other things and all failed and eventually I got a click to continue that just closed the screen.    I then ran farbar scan and recovery tool and have attached the logs below (this post would not let me paste anything.  Just as an FYI, I have no idea what she has downloaded and has running on this computer.  She has tons of processes running and lots of things that I think run at startup.  Although I am familiar with some computer lingo and procedures, I am by far am not an expert and am at a loss as how to proceed to fix this and she needs it to start college in a week.  I would greatly appreciate any and all assistance.  Thank you!!

 

 

 

 

 

 

Addition.txt

FRST.txt

Link to post
Share on other sites

  • Staff

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
icon_idea.gif I can't foresee everything, so if anything unexpected happens, please stop and inform me!
icon_idea.gif There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- BitTorrentBar Toolbar
- DMUninstaller
- IMinent Toolbar
- Java 6 Update 24
- Java 6 Update 30
- PricePeep
- SelectionLinks
- WhiteSmoke US New Toolbar
- Yontoo 1.10.02
 
Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/  and here http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.
 
 
 
 

FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
  • Please attach it to your reply.
     
     
     
     

    adwcleaner_new.png Fix with AdwCleaner
     
    Please download AdwCleaner by Xplode and save the file to your desktop.
    • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    • Follow the prompts and click Scan.
    • When finished, please click Clean.
    • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
    Please include the contents of that file in your reply.

fixlist.txt

Link to post
Share on other sites

Good Morning! Thank you so much for the detailed instructions.  I will going thru the steps you provided as soon as I can.  I am doing this between trying to work so I apologize if it takes awhile but I promise to keep you posted of my progress.  

 

One question...I keep seeing the warnings of Peer to Peer software and I see you have listed programs to be uninstalled....is that what those first few are?  I know what P2P is in theory but I do not know the names of the software.  If you see something I have missed, it is not on purpose. 

 

Thanks again, I am doing the uninstalls now and will proceed through the rest of steps asap.  :)

Link to post
Share on other sites

In attempting to uninstall the programs... IMinent Toolbar does not appear in the program list.  And SelectionLinks will not uninstall.  I just get a message saying to please wait will the program finishes uninstalling but I waited quite some time so I restarted and tried to continue with the other programs on the list and now it is doing the same thing.  I am not going to attempt to  install any program updates for Adobe or Java. I am going to move on to the Fix with Farbar step.  Please let me know if I should do something different.

 

Thank you

Link to post
Share on other sites

I have completed the AdwCleaner and have attached the log for that as well.

 

The computer seems to be running better.  I will wait for your next reply as to how to proceed. 

 

I would really like to know how to get rid of some of the stuff that she has running at start up.  It seems to be A LOT of programs.  I would also like to know more about all the process that are running and how to clean up the computer to run faster/better if you have any suggestions.

 

 

Thank you so much for your help so far.

 

Kathy

AdwCleanerS0.txt

Link to post
Share on other sites

  • Staff

First, let's make sure PC is clean from viruses. Then, you will ask me everything you want.
 
 
 
51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware
 
Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

Link to post
Share on other sites

It seems ok, but I haven't really been using it just doing the repairs.   When it was not working properly, I could not uninstall two of the programs you said should be uninstalled.  Should I go back and try to uninstall now? 

 

Also, when the computer was not working I could not update or run Microsoft security essentials.  Should I try to run that now?   And there are windows updates now.  Should I try to do those?

 

Thanks again so much for the help so far :)

Link to post
Share on other sites

It seems to be ok.  I do not know what gfxUI is and always says it has stopped working on start up.  The updates went fine.  I would like to stop any unnecessary start up programs.  There is so much running in the background of this computer it slows it down pretty dramatically.  Should I attempt to run windows disk cleanup or defrag?

Link to post
Share on other sites

  • Staff

About gfxUI read this --> http://www.sevenforums.com/drivers/77463-gfxui-has-stopped-working.html
 
 
I'll give you some recommendations and software to keep your PC secure and fast in future.
 
 
 

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.
 
 

Recommended reading:

 
:excl:MUST READ - general maintenance: What to do if your Computer is running slowly?
 
 
 

Recommended additional software:

icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifCryptoPrevent - to secure yourself from very severe CryptoLocker infection.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gifFiheHippo.com Update Checker - to keep your programs up-to-date.
icon_arrow.gifAdblock - to surf the web without annoying ads!
 
 
 
The following will implement some post-cleanup procedures:
 
=> Please download DelFix by Xplode to your Desktop.
 
Run the tool and check the following boxes below;
checkmark.png Remove disinfection tools
checkmark.png Create registry backup
checkmark.png Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)
 
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.
 
 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif
Thank you!

 
 
 
Stay safe,
TwinHeadedEagle :)
Link to post
Share on other sites

  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.