Unable to use search engines

[GMoon]

I read another post where the poster had the same issues I am dealing with. Gringo was assisting him and told him to download DDS and post the logs. I have done that as well and am wondering if I should post them here or attach as files? Please advise.

 

 

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• 
  

Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Kevin

[GMoon]

For some reason it won't let me copy or cut and paste the logs

[GMoon]

As I couldn't copy and paste, I am forwarding the files as attachments. I hope this is ok

Addition.txt

FRST.txt

[kevinf80]

Thanks for the logs, run the following...

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Will your system run in normal mode? if so run the following. If not, still run the following...

 

Open Malwarebytes Anti-Malware, from the Dashboard please Check for Updates by clicking the Update Now... link

Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

Next,

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

 

• 
  

Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes select "Report" save to desktop. Close the program > Don't Fix anything!
Post back the report which should be located on your desktop.

 

Kevin...

 

 

fixlist.txt

[GMoon]

Here are the logs you requested. Again they are as attachments.

Fixlog.txt

MBAM log.txt

RKreport_SCN_08132014_183539.log

[kevinf80]

Download OTM from either of the following links and save to your Desktop: (If your security alerts to OTM, either accept the alert or turn off security to allow OTM to run)

http://oldtimer.geekstogo.com/OTM.exe.
http://www.itxassociates.com/OT-Tools/OTM.com
http://www.itxassociates.com/OT-Tools/OTM.exe  

Double click OTM.exe to start the tool. Vista or Windows 7 users accepy UAC alert. Be aware all processes will be stopped during run, also Desktop will disappear, this will be put back on completion.... If your security alerts to OTM either, accept the alert or turn off security until OTM completes...

• Copy the text from the code box belowbelow to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy). Ensure to start with and include the colon before Files :Files
  
  

  :Filesipconfig /flushdns /cC:\Users\Robin\AppData\Local\ArcadeCandy:Commands[EmptyTemp]

• Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
• Click the red button.
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
• Close OTM
  

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

If the machine reboots, the Results log can be found here:

c:\_OTMoveIt\MovedFiles\mmddyyyy_hhmmss.log

Where mmddyyyy_hhmmss is the date of the tool run.

Next,

We need to run an online AV scan to ensure there are no remnants of any infection left on your system that may have been missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

Run Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and Windows 7/8 right click on IE shortcut and run as admin

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• click on the Run ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
  Click Start
• When asked, allow the add/on to be installed
  Click Start
• Make sure that the option "Remove found threats"  is ticked
• Click on Advanced Settings, ensure the options
• Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  Click Scan
• wait for the virus definitions to be downloaded
• Wait for the scan to finish
  

When the scan is complete

• If no threats were found
• put a checkmark in "Uninstall application on close"
• close program
• report to me that nothing was found
  

If threats were found

• click on "list of threats found"
• click on "export to text file" and save it as ESET SCAN and save to the desktop
• Click on back
• put a checkmark in "Uninstall application on close"
• click on finish
  

close program

Copy and paste the report in next reply.

 

Let me see those two logs, also give an update on any remaining issues or concerns with your system...

 

Kevin

[GMoon]

Here is the OTM Log. I screwed up on the ESET log and lost it. It cleaned about 16 threats. I ran the scanner again and no more threats were found. The computer seems to be running good right now. I can use the search engines. Now I just have to figure out why the copy and cut and paste features aren't working.

OTM Lof.txt

[kevinf80]

Run the following to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

• 
  

    Activate UAC
    Remove disinfection tools
    Create registry backup
    Purge System Restore
    Reset system settings

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Part of the routine will be to create a registry back up with ERUNT,  the back up will be created here:

 

C:\Windows\ERUNT

 

When all is known to be well with your system you can delete that back up folder if you consider it as not needed...

 

finally run this and post the log:

 

Download Security Check by screen317 from either of the following:

http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe

Save it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)

Double click SecurityCheck.exe (Vista or Windows 7/8 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

If Security Check will not run or you get an alert saying it is not supported, Re-boot your PC then try again...

 

Kevin

[GMoon]

Kevin here is the check up log.

checkup.txt

[kevinf80]

Adobe Reader is outdated...

Visit http://get.adobe.com/uk/reader/otherversions/ and download the latest version of Acrobat Reader

 

Step 1 - Select your Operating System.

Step 2 - Select your Langauge.

Step 3 - Select latest version.

 

Untick the option for any security scanner or toolbar if offered.

 

Download and install.

 

Having the latest updates ensures there are no security vulnerabilities in your system.

 

Next,

 

although Java is up to date on your system there is still an outdated version installed, that needs to be removed.

 

Access programs and features, then uninstall the following:

 

Java 6 Update 39.

 

re-boot when complete.

 

Next,

 

is copy/paste function only specific in one browser you use to access this site, or does it happen in all functions on your PC...

 

Kevin

[GMoon]

Thanks Kevin. Your help has  been awesome. The copy paste function doesn't work here in tis program but seems to work every where else. Just from notepad to this site. It works from clipboard to word and other programs.

[kevinf80]

ok sounds like we can close out now... Delete security checks and its log, no need to keep those...

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

 

Take care and surf safe,

 

Kevin...

[AdvancedSetup]

Glad we could help.

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