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Database out of date


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Hello and :welcome:

A couple of easy things to check:

>> 1. First, please be sure your system date/time are correct.

>> 2. Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found =>HERE<=. Please post back if you need help with that.

>> 3. Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

If those suggestions don't resolve your issue:

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

BTW, did you get your issue resolved with your copy of Windows?

Thanks,

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hi i tried the system date/time i noticed the time etc was correct but the timezone was wrong so i changed it to my area and then the time changed.... i just adjusted it and all seems to have fixed itself....... for now, if i have any changes i will let you guys know thankyou heaps.....

I noticed a post from Fonzarelli that sounds just like mine perhaps my results could help him??

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I noticed a post from Fonzarelli that sounds just like mine perhaps my results could help him??

Everyone's computer is different, but we will wait and see 

 

In reply to the question about Windows.... no not as yet my friend goes to computer swap meets and is going to buy a full version for me :) thanks again..... Happy customer!! love having this forum for help!!

Be careful where you buy your copy of windows, you may end up with a pirated copy if you buy it at a swap meet. ;)
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