Sluggish, slow laptop

AnastasiaBN · August 13, 2014

hi all,

I'm infected! i'm not quite sure what has happened honestly, i haven't downloaded anything unusual. yesterday and today i started to notice that chrome was running slowly ... and then everything else - from itunes to 'my computer' to any other program - took a couple minutes to load. it's sluggish as all heck.

i have an old school dell inspiron 1520 running on Windows XP; we've had our ups and downs, but it's always been reliable and good to me.

happy to have found this, look forward to some help. enclosed please find the FRST.txt and Addition.txt logs. I await further instruction.

thanks!
Anastasia

FRST.txt

Addition.txt

Maniac · August 17, 2014

Hello Anastasia! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
Make sure you read all of the instructions and fixes thoroughly before continuing with them.
Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as µTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

When you are done, please generate a new fresh FRST log file.

AnastasiaBN · August 17, 2014

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:17-08-2014 01

Ran by Natalia (administrator) on D56S2NG1 on 17-08-2014 17:32:07

Running from C:\Documents and Settings\Natalia\Desktop

Platform: Microsoft Windows XP Home Edition Service Pack 3 (X86) OS Language: English (United States)

Internet Explorer Version 8

Boot Mode: Normal

The only official download link for FRST:

Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/

Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/

Download link from any site other than Bleeping Computer is unpermitted or outdated.

See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Microsoft Corporation) C:\Program Files\Microsoft Security Client\MsMpEng.exe

() C:\WINDOWS\system32\WLTRYSVC.EXE

(Dell Inc.) C:\WINDOWS\system32\BCMWLTRY.EXE

() C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe

(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe

(Oracle Corporation) C:\Program Files\Java\jre7\bin\jqs.exe

(Malwarebytes Corporation) C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

(Google Inc.) C:\Program Files\Google\Update\1.3.24.15\GoogleCrashHandler.exe

(Malwarebytes Corporation) C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe

() C:\Program Files\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe

(Roxio) C:\Program Files\Roxio\RoxioNow Player\RNowSvc.exe

(SupportSoft, Inc.) C:\Program Files\Dell Support Center\bin\sprtsvc.exe

() C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe

(Amazon.com) C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe

(Malwarebytes Corporation) C:\Program Files\Malwarebytes Anti-Malware\mbam.exe

() C:\Program Files\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe

(Synaptics, Inc.) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

(Intel Corporation) C:\WINDOWS\system32\hkcmd.exe

(Intel Corporation) C:\WINDOWS\system32\igfxsrvc.exe

(Intel Corporation) C:\WINDOWS\system32\igfxpers.exe

(Dell Inc.) C:\WINDOWS\system32\WLTRAY.EXE

() C:\Program Files\Unlocker\UnlockerAssistant.exe

(Microsoft Corporation) C:\Program Files\Microsoft Security Client\msseces.exe

(BillP Studios) C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe

(Dell Inc.) C:\Program Files\Dell\QuickSet\quickset.exe

(SillySot Software) C:\Program Files\Iconoid\iconoid.exe

(Google Inc.) C:\Documents and Settings\Natalia\Local Settings\Application Data\Programs\Google\MusicManager\MusicManager.exe

(Google) C:\Program Files\Google\Drive\googledrivesync.exe

(Avanquest Software ) C:\Program Files\Digital Line Detect\DLG.exe

(Zhorn Software) C:\Program Files\Stickies\stickies.exe

(Google) C:\Program Files\Google\Drive\googledrivesync.exe