Can't Remove PUP.Optional.MySearchDial

[foxotr]

Hello. I am at my wits end here. I cannot seem to remove the above mentioned thing. I went through and seemingly it is gone from Chrome and did everything it said to do to remove it. I even set Chrome (all user accounts) back to default. I would just really like to get this removed. MB keeps finding it every time I run and though I hit quarantine it never goes away. Please help. Any assistance is greatly appreciated. Thank you. 

[foxotr]

If this helps? This is the log. 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 8/13/2014

Scan Time: 1:21:50 AM

Logfile: 

Administrator: Yes

 

Version: 2.00.2.1012

Malware Database: v2014.08.13.03

Rootkit Database: v2014.08.04.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Shanna Morris

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 345238

Time Elapsed: 20 min, 0 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Warn

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 1

PUP.Optional.MySearchDial.A, C:\Users\Shanna Morris\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://start.mysearchdial.com/?f=1&a=irmsd103&cd=2XzuyEtN2Y1L1QzutDyCtCyB0CyE0CzyyC0B0AzytAtDtD0FtN0D0Tzu0CyCyBtDtN1L2XzutBtFtBtFzztFtCtByEyBtN1L1Czu1L1C1H1B1QtCtDtA&cr=1405378412&ir=" ],), ,[84934b7b2b50ba7c99867986c83c0af6]

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)

[TwinHeadedEagle]

Hello,
    

They call me TwinHeadedEagle around here, and I'll be working with you.

    

    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

• If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
• Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
• If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;gpt.ini;z C:\Windows\System32\GroupPolicy;vC:\Windows\SysWOW64\GroupPolicy;vprocess;services-list;systemspecs;startupall;skipfix-iedefaults;firefoxlook;chromelook;filesrcm;installedprogs;

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
• Post its content into your next reply.

[foxotr]

Hello and thank you for your response. I did as you said and have included the .txt file of the log report. 

zoek-results.txt

[foxotr]

In case it is of any concern, I wanted to inform you that there may be a bit of a delay until my next reply (only hours worth, not days). I apologize. It is late and nearly 4am here and though I am worried and wish to get this solved asap, I know it is best to try and keep a cool head and be patient and right now I am just a little anxious and upset. Again, I thank you for your help thus far and after some needed sleep, I will return to do whatever you suggest or instruct next with a cooler head and better patience. Again, I thank you for your help in this matter and I will, of course, stick through until the end and follow through with things as best as I can.  
Best Regards,
foxotr

[TwinHeadedEagle]

Fix with ZOEK
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;C:\Windows\tasks\DigitalSite.job;fC:\Users\SHANNA1\AppData\Roaming\DIGITA1;fsC:\Users\SHANNA~1\AppData\Roaming\DIGITA~1;fsautoclean;emptyalltemp;chrdefaults;ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
• Post its content into your next reply.
   
   
   
   
  
  Scan with Malwarebytes' Anti-Malware
   
  Please re-run Malwarebytes' Anti-Malware.
  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
  Save the file to your desktop and include its content in your next reply.

[foxotr]

Hello again and thank you for your services. I did both as you described and requested. I have attached both logs for you and await your next response. 

zoek-results2.txt

mbscanlog.txt

[TwinHeadedEagle]

How is your PC now?

[foxotr]

Seems to be running fine, but I wasn't going on any websites or doing anything until I heard anything back from you. It appears to be fine and that is the first MB didn't come up with that threat, so I took that as a good sign. Is there anything else I should? 

[foxotr]

Testing it just by browsing through folders like pictures and documents and opening a few programs, it seems, I think, to be running a little faster and responding better, I feel. What I meant to say in my previous response was, is there anything else I should do or need to do or am I okay to turn my virus protection back on and resume normal web browsing and computer usage? I just want to make sure I'm in the clear and do everything I need to do before I jump back into normal usage. 

[TwinHeadedEagle]

Yes, your PC is ready for normal usage now

 

 

 

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

 

Recommended reading:

MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet

 

MUST READ - general maintenance: What to do if your Computer is running slowly?

 

 

 

Recommended additional software:

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

 

 

 

• The following will implement some post-cleanup procedures:

 

=> Please download DelFix by Xplode to your Desktop.

 

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.

At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

 

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

 

 

 

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

[AdvancedSetup]

Topic reopened per user request

[foxotr]

Ah and here I thought we were all clear. To clarify, my system has been running smoothly and no problems at all. I also downloaded all recomended software from my gracious and awesome helper and even recommended a lot of it to fellow PC users who I thought could benefit and sang the praises of your help here. I know this is not your fault, but here I was today performing my monthly virus scan and that was all fine, but I always run MalwareBytes after a virus scan and lo and behold our hateful little friend PUP.Optional.MySearchDial has reappeared. How? I don't for the life of me know. i do little other than checking email, occasional facebook and writing on my blog. After the last scare I changed all passwords on all blogs, emails, everything and added extra security through my phone so that to login most times on things it sends me a code from my phone etc. I took precautions and here it is rearing it's ugly little head. I have already limited my usage of the internet as I remembered being instructed to last time and saved the log from my MalwareBytes scan which I will now attach here. Any help is once again appreciated and if I could buy you a million drinks and bake all the cookies for your excellent help and time, believe me, I would. Thanks again and sorry to have to do this, but you were such a great help that I knew right away I wanted to come back here for help. 

log.txt

[TwinHeadedEagle]

Hello,
 
 
 
Let's rescan again
 
 
 
Scan with ZOEK
 
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;gpt.ini;z C:\Windows\System32\GroupPolicy;vC:\Windows\SysWOW64\GroupPolicy;vprocess;services-list;systemspecs;startupall;skipfix-iedefaults;firefoxlook;chromelook;filesrcm;installedprogs;

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[foxotr]

Did the scan and attached the log for you.

zoek-results1.txt

[TwinHeadedEagle]

Fix with ZOEK
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;autoclean;emptyalltemp;chrdefaults;ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[foxotr]

Ran the fix, rebooted and attached the results. 

zoek-results2.txt

[TwinHeadedEagle]

Okay, let's run scan again:
 
 
 
Scan with Malwarebytes' Anti-Malware
 
Please re-run Malwarebytes' Anti-Malware.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[foxotr]

Ran scan with MalwareBytes and have attached the file. 

mbscanlog2.txt

[TwinHeadedEagle]

Looking clean. How is the situation now?

[foxotr]

Seems to be working fine. Like I said, before I was having no problems and then did the scan yesterday and there it was again. But everything seems to be running alright thus far.  

[foxotr]

Any cleanup I need to do? And am I okay to turn back on my antivirus as well as my extensions in Chrome? Your help, again, has been greatly appreciated. 

[TwinHeadedEagle]

I gave you cleanup last time.

[foxotr]

Should I do the same thing again or no? Just wanting to be thorough and make sure all is well.