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Why does Auto Quarantine not work?


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Running 2.0.2.1012 on Windows 7 Professional

 

The Settings/Advanced Settings has Automatically quarantine detected items.

 

The scheduler scan found PUP.Optional.Superfish.A and PUP.Optional.Groovorio.

Malwarebytes did not auto-quarantine them.

I manually clicked on remove and rebooted the computer

 

I then was able to manually update the database, because as you might know the database cannot update if there are found items.

 

I think after the database update, that it triggered a scan and then it found PUP.Optional.AirAdInstaller

again, auto-quarantine did not remove them.

I manually clicked on remove and rebooted the computer

 

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Hello and :welcome: :
 
In addition to the setting you mentioned (Auto-Quarantine), you might want to check Settings > Detection and Protection to make sure your PUP and PUM settings look like the attached picture.
 
Having said that, some PUPs are quite stubborn to fully remove and/or regenerate from browser cloud preferences.
 
So, if the above step doesn't resolve your issue, you might want to have an expert assist you.
To do that, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the cleanup process.

Thanks,

post-29793-0-45412200-1407882440_thumb.p

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Hi:

 

Well, if you're still having trouble with the removal, then I would suggest following the advice in my earlier reply.

The malware helpers over in the malware removal section will have some additional tools to use (these tools cannot be used here, in this area of the forum).

They will help you get cleaned up.

 

Thanks,

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Hi,

 

I'm glad you got it sorted out.

Thanks for the follow-up.

 

No, there is no known bug being reported, at least here in the forum. :)

 

These articles have more information about PUPs and malware:

What are the 'PUP' detections, are they threats, and should they be deleted?

The complexity of finding, preventing, and cleanup from malware

 

It's impossible to say what's going on with your system without some logs.

However, as I mentioned, we aren't permitted to do that sort of work here.

If you would like free, expert help checking your system for remnants of malware, please feel free to follow the advice here: Available Assistance for Possibly Infected Computers

 

Cheers,

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I would suggest that you do not use  auto quarantine because a false positive can really mess things up.

 

If you get a hit during a scan, you have a chance to research the file first before doing anything.

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