Jump to content

Why does Auto Quarantine not work?

Recommended Posts

Running on Windows 7 Professional


The Settings/Advanced Settings has Automatically quarantine detected items.


The scheduler scan found PUP.Optional.Superfish.A and PUP.Optional.Groovorio.

Malwarebytes did not auto-quarantine them.

I manually clicked on remove and rebooted the computer


I then was able to manually update the database, because as you might know the database cannot update if there are found items.


I think after the database update, that it triggered a scan and then it found PUP.Optional.AirAdInstaller

again, auto-quarantine did not remove them.

I manually clicked on remove and rebooted the computer


Link to post
Share on other sites

Hello and :welcome: :
In addition to the setting you mentioned (Auto-Quarantine), you might want to check Settings > Detection and Protection to make sure your PUP and PUM settings look like the attached picture.
Having said that, some PUPs are quite stubborn to fully remove and/or regenerate from browser cloud preferences.
So, if the above step doesn't resolve your issue, you might want to have an expert assist you.
To do that, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the cleanup process.



Link to post
Share on other sites



Well, if you're still having trouble with the removal, then I would suggest following the advice in my earlier reply.

The malware helpers over in the malware removal section will have some additional tools to use (these tools cannot be used here, in this area of the forum).

They will help you get cleaned up.



Link to post
Share on other sites



I'm glad you got it sorted out.

Thanks for the follow-up.


No, there is no known bug being reported, at least here in the forum. :)


These articles have more information about PUPs and malware:

What are the 'PUP' detections, are they threats, and should they be deleted?

The complexity of finding, preventing, and cleanup from malware


It's impossible to say what's going on with your system without some logs.

However, as I mentioned, we aren't permitted to do that sort of work here.

If you would like free, expert help checking your system for remnants of malware, please feel free to follow the advice here: Available Assistance for Possibly Infected Computers



Link to post
Share on other sites

I would suggest that you do not use  auto quarantine because a false positive can really mess things up.


If you get a hit during a scan, you have a chance to research the file first before doing anything.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.