Malwarebytes not working suspect PC infection

[Twistformat]

So I log in today and it took a little while for the welcome screen to transition to desktop, naturally I was suspicious.  Tried to access Malwarebytes to play safe, and it wouldn't work.  Chameleon came back negative and tried another anti-virus with no results. Proceeded to do the new windows updates today.

 

Tried reinstalling, got runtime errors despite 'successful' installation (similar to https://forums.malwarebytes.org/index.php?/topic/154965-infected-pc-but-i-cant-install-malwarebytes-because-of-runtime-errors/), but no dice.  Did restore afterwards, no change.

 

FRST logs already attached.

FRST.txt

Addition.txt

[MrCharlie]

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

Please run a Quick Scan with Malwarebytes

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Post the log

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then.......

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button and post the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[Twistformat]

RogueKiller V9.2.6.0 (x64) [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Passive Tee [Admin rights]
Mode : Scan -- Date : 08/12/2014  15:56:24

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 10 ¤¤¤
[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BRDriver64 -> FOUND
[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BRSptSvc -> FOUND
[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\BRDriver64 -> FOUND
[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\BRSptSvc -> FOUND
[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\BRDriver64 -> FOUND
[suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\BRSptSvc -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: M4-CT256 M4SSD2 SCSI Disk Device +++++
--- User ---
[MBR] fcd0d797a4f6d22e91504e4eba7234ce
[bSP] 01975dffadafa197affe5801b6ff2c41 : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 244096 MB
User = LL1 ... OK
Error reading LL2 MBR! ([1] Incorrect function. )
 

[Twistformat]

Woops, thought I ran it on admin mode.

 

Doing rescan.

[Twistformat]

Nevermind, regards it as normal mode on admin status either way.

[MrCharlie]

Make sure you have created a restore point and.....

Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  ============================

  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

  Run FRST.exe/FRST64.exe and click Fix only once and wait

  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

  ============================

  Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................

  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  =================

  Last..........

  Please download and run ComboFix.

  The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

  Please visit this webpage for download links, and instructions for running ComboFix

  http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

  Please make sure you click download buttons that look similar to this, not "sponsored ad links":

  

  Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  Information on disabling your malware programs can be found Here.

  Make sure you run ComboFix from your desktop.

  Give it at least 30-45 minutes to finish if needed.

  Please include the C:\ComboFix.txt in your next reply for further review.

  ---------->NOTE<----------

  If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

  MrC

[Twistformat]

Windows Cannot find 'C:\Delfix.txt'.  Make sure you typed the name correctly, and then try again.

 

Followed by:

 

Line 596 (File "C:\users\usernamehere\Desktop\Delfix_10.8.exe"):

 

Error: Can not redeclare a constant.

[Twistformat]

Windows Cannot find 'C:\Delfix.txt'.  Make sure you typed the name correctly, and then try again.

 

Followed by:

 

Line 596 (File "C:\users\usernamehere\Desktop\Delfix_10.8.exe"):

 

Error: Can not redeclare a constant.

 

Just so we are clear, the usernamehere part I added deliberately to this post.  Now that I look back, it was irrelevant since I just posted the name on here earlier.  It just isn't the actual error.

[Twistformat]

Did AdwCleaner and JRT, but combofix doesn't seem to want to continue after loading processes and backing up. At first it was because of the other anti-virus which I thought was disabled, ended up un-installing and rebooting after failing to figure out what else I could disable.  Currently stuck before it asks if it can install Microsoft Windows Recovery Console.

 

# AdwCleaner v3.304 - Report created 12/08/2014 at 17:18:58
# Updated 08/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Passive Tee - PASSIVETEE-PC
# Running from : C:\Users\Passive Tee\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Ask
File Deleted : C:\Users\Passive Tee\AppData\Roaming\Mozilla\Firefox\Profiles\lks6aeak.default\searchplugins\Askcom.xml

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16563


-\\ Mozilla Firefox v31.0 (x86 en-US)

[ File : C:\Users\Passive Tee\AppData\Roaming\Mozilla\Firefox\Profiles\lks6aeak.default\prefs.js ]


-\\ Google Chrome v

[ File : C:\Users\Passive Tee\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1483 octets] - [12/08/2014 17:09:20]
AdwCleaner[s0].txt - [1420 octets] - [12/08/2014 17:18:58]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1480 octets] ##########
 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Passive Tee on Tue 08/12/2014 at 18:13:05.21
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\Passive Tee\AppData\Roaming\mozilla\firefox\profiles\lks6aeak.default\minidumps [128 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 08/12/2014 at 18:17:22.28
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

[Twistformat]

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 12-08-2014
Ran by Passive Tee at 2014-08-12 17:05:24 Run:1
Running from C:\Users\Passive Tee\Downloads
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
SearchScopes: HKCU - {486A286D-24C1-4186-AE6F-84B3E65AB5EA} URL = http://websearch.ask.com/redirect?client=ie&tb=ORJ&o=&src=kw&q={searchTerms}&locale=&apn_ptnrs=TV&apn_dtid=OSJ000YYUS&apn_uid=D7994908-9387-43B9-B69C-9F836219D0BB&apn_sauid=3B8F6F05-CC41-4A26-A77B-ADE19C8A13E0
FF SearchEngineOrder.1: Ask.com
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
C:\ProgramData\hash.dat
C:\Users\Passive Tee\jagex_cl_runescape_LIVE.dat
C:\Users\Passive Tee\random.dat
C:\Users\Passive Tee\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpyolday.dll
C:\Users\Passive Tee\AppData\Local\Temp\nv3DVStreaming.dll
C:\Users\Passive Tee\AppData\Local\Temp\nvSCPAPI.dll
C:\Users\Passive Tee\AppData\Local\Temp\nvStereoApiI.dll
C:\Users\Passive Tee\AppData\Local\Temp\nvStInst.exe




*****************

"HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{486A286D-24C1-4186-AE6F-84B3E65AB5EA}" => Key deleted successfully.
"HKCR\CLSID\{486A286D-24C1-4186-AE6F-84B3E65AB5EA}" => Key not found.
Firefox SearchEngineOrder.1 deleted successfully.
"HKLM\SOFTWARE\Policies\Google" => Key deleted successfully.
C:\ProgramData\hash.dat => Moved successfully.
C:\Users\Passive Tee\jagex_cl_runescape_LIVE.dat => Moved successfully.
C:\Users\Passive Tee\random.dat => Moved successfully.
C:\Users\Passive Tee\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpyolday.dll => Moved successfully.
C:\Users\Passive Tee\AppData\Local\Temp\nv3DVStreaming.dll => Moved successfully.
C:\Users\Passive Tee\AppData\Local\Temp\nvSCPAPI.dll => Moved successfully.
C:\Users\Passive Tee\AppData\Local\Temp\nvStereoApiI.dll => Moved successfully.
C:\Users\Passive Tee\AppData\Local\Temp\nvStInst.exe => Moved successfully.

==== End of Fixlog ====

[MrCharlie]

Currently stuck before it asks if it can install Microsoft Windows Recovery Console.

You're using W7 which doesn't need the RC to be installed.

Try this:

Delete your copy of ComboFix. Grab a fresh copy and save it to your Desktop, but do not run it yet.

Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).

Click Start --> Run, and enter this command exactly as shown: (copy and paste)

"%userprofile%\desktop\combofix.exe" /nombr

See if it will run successfully now. MrC

[Twistformat]

It's a no go.  Copy + Pasted on run command, gave same results.

[MrCharlie]

Did you try a clean install as outlined here:

https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/ <---clean re-install

MrC

[Twistformat]

Seems to have done the trick.  It's on tray and I can activate it now, it's activated to it's premium status and updated.  Only thing I notice is that it isn't using the icon associated with the malwarebytes product on the task bar (but the one in the tray is all good).  Just a little thing I suppose.

 

Thank you for the help.

[MrCharlie]

Good.....

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter. (it may look like CF is re-installing but it's not)

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!