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Infected PC, But I can't install Malwarebytes because of runtime errors

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Hi I have used Malwarebytes on many other PC but I have been tasked with the job of fixing my mother in-laws laptop and I am having trouble.


The laptop itself had a number of software that I wasn't happy with that I removed through add/remove programs on the control (Touch, Backup my PC)


I'm using Firefox on it as windows internet explorer doesn't open. It won't let me install a new version on IE either.


Windows won't install updates and Firefox doesn't update either.


I tried installing Malwarebytes but every time I tried it starts installing then a number of error messages appear the first being...


Runtime Error (at 69:252): External exception E06D7363


If I press ok and try to continue the install this error message appears


Internal error: Expression error 'Runtime Error (at 45:89): External exception E06D7363

the install then finishes but the program won't open and if I try I get


The exception unknown software exception (0x40000015) Orrurred in the application at location 0x72fad6fd


I have looked around the site for help and I have tired using mbam-clean to get rid of the failed install attempts which it does but it still doesn't let me install malwarebytes Please can you help me out as I have hit a brick wall and cannot think of how to get things working again,









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Hello DracoDragon123 and :welcome:

This is the procedure from the locked and pinned topic Internal error: Expression error 'Runtime Error' / External exception E06D7363, but instead, because you believe the computer is infected, I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help please make reference to this thread.


If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.

Thank you. :)

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