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Can't run Malwarebytes.

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Having issues running malwarebytes have followed all the workarounds listed in the forum and they haven't helped. There are websites I can't even connect to from the infected computer, including bleepingcomputer.com. I have had to use my laptop to download the required programs then transfer them to my infected desktop via an external drive. Hope some one can help.


I have attached the FRST.txt and Addition.txt files.







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Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:


1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

Please run a Quick Scan with Malwarebytes

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Post the log

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log


Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button and post the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)



Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

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RogueKiller V9.2.6.0 (x64) [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Ryan Hill [Admin rights]
Mode : Scan -- Date : 08/12/2014  16:32:33

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 8 ¤¤¤
[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0  -> FOUND
[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0  -> FOUND
[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0  -> FOUND
[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 0 ¤¤¤

¤¤¤ Antirootkit : 1 (Driver: LOADED) ¤¤¤
[Filter(Kernel.Filter)] \Driver\atapi @ \Device\CdRom0 : \Driver\GEARAspiWDM @ Unknown (\SystemRoot\system32\DRIVERS\ASACPI.sys)

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: KINGSTON SV200S3256G ATA Device +++++
--- User ---
[MBR] 5330b56cc78b3b9b070d4a0aa8a048e6
[bSP] f319390dd6c87842b0884a647766971b : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 244096 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: ST500DM002-1BD142 ATA Device +++++
--- User ---
[MBR] 05fdf86d78421c7ba5ed93922b0eb337
[bSP] 571cf5ec4ad99053279679b06503c35d : Windows Vista/7/8 MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 476937 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive2: Maxtor 3200 USB Device +++++
--- User ---
[MBR] ac812d0c1a561f3d3c6a15ceddf31cab
[bSP] ee09eb01114d12a87e410737f0c3363f : Legit.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 63 | Size: 305242 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )

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Make sure you have created a restore point and.....
bwebb7v.jpgDownload Delfix from Here and save it to your desktop.

  • Place a check mark in front of .......
  • Create registry backup <---only!
  • Uncheck the rest!
  • Click the Run button.

    Close the tool out when it's done....we'll use it later.


    AV: McAfee Anti-Virus and Anti-Spyware (Enabled - Up to date) {ADA629C7-7F48-5689-624A-3B76997E0892}
    AS: McAfee Anti-Virus and Anti-Spyware (Enabled - Up to date) {16C7C823-5972-5907-58FA-0004E2F9422F}
    AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    FW: McAfee Firewall (Enabled) {959DA8E2-3527-57D1-4915-924367AD4FE9}


    Please disable Windows Defender, you have McAfee running and having two anti-virus programs running on a system only causes poor performance, conflicts and spotty protection.

    How to Disable Defender

    Dangers of running 2 anti-virus programs


    Uninstall the Ask Toolbar (adware) from your Programs and Features


    Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
    Run FRST.exe/FRST64.exe and click Fix only once and wait
    The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.


    Please download AdwCleaner from HERE or HERE to your desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
    • Look over the log especially under Files/Folders for any program you want to save.
    • If there's a program you may want to save, just uncheck it from AdwCleaner.
    • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
    • If you're ready to clean it all up.....click the Clean button.
    • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    • Copy and paste the contents of that logfile in your next reply.
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
    • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
    • To restore an item that has been deleted:
    • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.


    Please download and run ComboFix.

    The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

    Please visit this webpage for download links, and instructions for running ComboFix


    http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

    Please make sure you click download buttons that look similar to this, not "sponsored ad links":


    Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    Information on disabling your malware programs can be found Here.

    Make sure you run ComboFix from your desktop.

    Give it at least 30-45 minutes to finish if needed.

    Please include the C:\ComboFix.txt in your next reply for further review.


    If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

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# AdwCleaner v3.304 - Report created 13/08/2014 at 09:06:44
# Updated 08/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Ryan Hill - RYANHILL-PC
# Running from : C:\Users\Ryan Hill\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\Program Files (x86)\TelevisionFanatic
Folder Deleted : C:\Program Files (x86)\xVidly
Folder Deleted : C:\Users\RYANHI~1\AppData\Local\Temp\apn
Folder Deleted : C:\Users\RYANHI~1\AppData\Local\Temp\mt_ffx
Folder Deleted : C:\Users\Ryan Hill\AppData\Local\TelevisionFanatic
Folder Deleted : C:\Users\Ryan Hill\AppData\LocalLow\TelevisionFanatic
Folder Deleted : C:\Users\Ryan Hill\AppData\Local\Google\Chrome\User Data\Default\Extensions\bopakagnckmlgajfccecajhnimjiiedh
File Deleted : C:\Users\Ryan Hill\AppData\Roaming\Mozilla\Firefox\Profiles\oquc1lmt.default\invalidprefs.js
File Deleted : C:\Users\Ryan Hill\AppData\Roaming\Mozilla\Firefox\Profiles\oquc1lmt.default\searchplugins\Askcom.xml
File Deleted : C:\Users\Ryan Hill\AppData\Roaming\Mozilla\Firefox\Profiles\oquc1lmt.default\searchplugins\ask-search.xml
File Deleted : C:\Users\Ryan Hill\AppData\Roaming\Mozilla\Firefox\Profiles\oquc1lmt.default\searchplugins\BrowserProtect.xml
File Deleted : C:\Users\Ryan Hill\AppData\Roaming\Mozilla\Firefox\Profiles\oquc1lmt.default\user.js

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\YontooDesktop_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\YontooDesktop_RASMANCS
Key Deleted : HKLM\SOFTWARE\59e8ddcb239ba43
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\TelevisionFanatic
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\Software\DeviceVM
Key Deleted : HKLM\Software\TelevisionFanatic
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99AD9D6D-A456-49EE-8360-F22EE7AA1272}
Key Deleted : [x64] HKLM\SOFTWARE\DeviceVM
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207

-\\ Mozilla Firefox v31.0 (x86 en-US)

[ File : C:\Users\Ryan Hill\AppData\Roaming\Mozilla\Firefox\Profiles\oquc1lmt.default\prefs.js ]

Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.BUTTON_STRUCTURE", "[{\"b\":212156802,\"c\":\"mindspark.magnify\",\"p\":\"L.0\"},{\"b\":212156803,\"c\":\"mindspark.entersearchterms\",\"p\":\"L.0.0[...]
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.homepage", "hxxp://home.tb.ask.com/index.jhtml?ptb=885FFA81-424F-4BD5-82F8-9F58776A1ED9&n=77fd814d&p2=^XP^xdm017^YYA^gb&si=CK7P8azNvLkCFYOWtAodM14AB[...]
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.initialized", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.installation.contextKey", "");
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.installation.installDate", "2013102413");
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.installation.partnerId", "^XP^xdm017^YYA^gb");
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.installation.partnerSubId", "CK7P8azNvLkCFYOWtAodM14ABw");
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.installation.success", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.installation.toolbarId", "885FFA81-424F-4BD5-82F8-9F58776A1ED9");
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.lastActivePing", "1382660494252");
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.lastKnownVersion", "");
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.options.defaultSearch", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.options.homePageEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.options.keywordEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.options.tabEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._64Members_.toolbarCollapsed", false);
Line Deleted : user_pref("extensions.toolbar.mindspark.lastInstalled", "televisionfanatic@mindspark.com");

-\\ Google Chrome v36.0.1985.125

[ File : C:\Users\Ryan Hill\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
Deleted [Extension] : bopakagnckmlgajfccecajhnimjiiedh


AdwCleaner[R0].txt - [5560 octets] - [13/08/2014 09:03:52]
AdwCleaner[s0].txt - [5488 octets] - [13/08/2014 09:06:44]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [5548 octets] ##########





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Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
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 Results of screen317's Security Check version 0.99.86  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
McAfee Anti-Virus and Anti-Spyware   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 60  
 Java version out of Date!
 Adobe Flash Player  
 Adobe Reader XI  
 Mozilla Firefox (31.0)
 Google Chrome 35.0.1916.153  
 Google Chrome 36.0.1985.125  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
 McAfee Online Backup MOBKbackup.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 4%
````````````````````End of Log``````````````````````

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Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


Java 7 Update 60 <----------please update, should be Update 67
Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".


A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /


Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)


bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.


Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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