program will not install for me

[Harley2004]

I purchased and DL this today however I have been unable to get it up and running yet.  It will load and then have and error window pop up and then the program shuts down. Any suggestions on where to start?

[daledoc1]

Hello and , Harley2004:

 

Let's start with some routine troubleshooting:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

 

P.S. The moderator team will likely move this topic to the MBAM support section >>here<<. No worries, though.

[Harley2004]

I followed the instructions... and was still unable to install. I ran the scans and attached the logs below.  I have save my ID and KEY...  I do not even have enough time to copy and paste before program errors out. Please let me know if you need anything else. Thanks

 

CheckResults.txt

Addition.txt

FRST.txt

[daledoc1]

Hi:

 

Your logs show evidence of infection.

So, you'll need to head over to the malware removal section for expert help with cleanup.

 

There's one more thing to try to get your MBAM up and running before you do.

Your logs suggest that the steps in this pinned topic MIGHT resolve your issue with MBAM: What to do: Runtime error - database stuck on 2014.03.04 - program stopped

After running that fix, please let us know here if it worked or not.

 

Either way, the next stop will be over in the malware removal section.

Please read this pinned topic: Available Assistance for Possibly Infected Computers

And then please start a NEW topic in the malware removal section and include your FRST and (if possible) mbam-check logs, when you do.

A malware expert will assist you with cleanup and with getting MBAM running, if needed.

 

Thanks,

[Harley2004]

Thanks so much 

[daledoc1]

You are most welcome.

 

I see that you started a new topic here:https://forums.malwarebytes.org/index.php?/topic/154942-unable-to-install-infected-computer/

It actually belongs in the malware removal section >>here<<.

So the mod team will move it there for you.

No worries, though.

 

Take care,