Malwarebytes anti-malware (2.02.1012 version) freezes during heuristic scan

[MarcinBaczyk]

Hi!

 I'm having problems with the newly installed Malwarebytes anti-malware  (free 2.02.1012 version currently running the 30 day trial).

The program freezes during heuristic scan on either threat or hyper scan, although it gives me 0 threats found

 

I'm running widows 7 64 bit with AVG free antivirus (the system is literally 1 week old after upgrading from 32 bit vision)

 

I've tried reinstalling the software, running it as a administrator, checking for updates, all to no effect. I've seen that few other guys had the same problem before me, but none of them had 0 threats found, and I think that none was running a 2.02 version

Can you please give me any instructions what should I do with this issue?

 

All best/ Marcin

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[MarcinBaczyk]

Hi, thanks for answering...

 

Ok, so I've removed the program using the provided link from step 1., followed all instructions, NO EFFECT (hyper scan still freezes)

 

I could not find explanation for my problem in the FAQ section, so I went for option 2.

 

Unfortunately the provided link for FRS tool is temporally offline so I'm pasting only the log from mbam-check, I'll post the remaining log as soon as the website goes back online (unless you can provide me with the alternative link)

 

Marcin

 

 

 

 

CheckResults.txt

[Firefox]

Please try again, as the link is now working once more...

[MarcinBaczyk]

OK, adding remaining logs

FRST.txt

Addition.txt

[AdvancedSetup]

The logs indicate the computer appears to be infected. As we don't work on actual malware removal in this forum I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thanks