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My first requuest for help with this common situation was July 4th.  Today is August 4th and I still do not have a solution.  Malewarebytes has the worst customer service I have ever seen.  They reply with general and vague form replies but give no definitive answers.  VERY FRUSTRATED!

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Hello @Dimitr:


Reference: Malicious Website Protection is disabled and can not be turned on


The only active/open topic you have is the one referenced above which you opened Wednesday afternoon, 30-July-2014. That sub-forum is always busy and is usually worked by someone 24/7. Please try to understand that the Malware Analysts are volunteers and yet they work surprisingly long and grueling hours.


As per the instructions you likely read in the pinned topics there:


If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

Thank you for your patience and understanding.

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Here is my first attempt at getting support from July 7th:


## Please type your response at the top of this reply. ##

Your request (#494438) has been received.

We are currently experiencing a high volume of support requests. Response times may be up to 3-4 business days. Please rest assured that we will respond as quickly as possible. In the meantime, you may find your answer in our comprehensive FAQ's and Forums.



Thank you for your patience.

Dimitr, Jul 07 10:18 AM:

Malicious Website Protection can not be enabled. Order No:

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I just checked with our Tech Support group, who looked up the ticket.  A response was sent on July 9, and they have not heard back from you since that time.  Your ticket is still open.  Check your Junk Mail, Spam, etc. for a response from Malwarebytes.  If you cannot find one, ping them back.

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