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Avira conflict ?

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Please provide the logs requested by daledoc1 above, also you may try adding mutual exceptions to Avira to see if they help...

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:

  • C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 & 8:
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe
Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:


The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

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Unfortunately, I'm not personally familiar with Avira Free.

I'm not even sure it's possible to add exclusions (sometimes the Free version of an antivirus product does not offer all the features and options).

Here are some links to try for support and instructions:





Having said that, preliminary review of your logs shows evidence of at some minor PUPs/junkware.


As such I would suggest that you might want to head over to the malware removal section.

First, please read the advice in this pinned topic: Available Assistance for Possibly Infected Computers.

Then, please start a NEW topic (INCLUDING all of your 3 logs) in the malware removal area.

The experts will assist you with checking and cleaning your system.



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Quick update:


It looks as if you have started a new topic in the malware removal section here: https://forums.malwarebytes.org/index.php?/topic/155109-pupsjunkware/

That is good. :)


I would suggest that you not "bump" or reply to that topic any more than you already have -- doing so will make it appear to the helpers that you are already being assisted and could lead to a delay in getting help, as explained here:



NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own post changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.



Please try to be patient -- most of the malware helpers are volunteers.

Someone will assist you as soon as possible.


Thanks for your patience and understanding,

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