Weird problem with MBAM

[MohoAd]

Hello everyone,

 

Lately I had a weird problem with MBAM. My computer started up and sometimes MBAM did work properly, other times it just was closed due to an unexpected problem. It happened even when I had my computer on for a few hours. I didn't use MBAM or so, but it suddenly closed down. Last Saturday it was just being too bad.

 

MBAM didn't startup with startup, so I reinstalled it and then the older version was removed and a newer one was installed. I had that problem a couple of times because I didn't deinstall the other version first. Didn't want to, because I had lost my lifetime subscription due to this, but there was no other choice in that matter.

 

The problem also was that I had no internetconnection suddenly when I restarted my computer. Used Rkiller before, but that didn't find any kind of malicious activity on my computer. Finally when I reinstalled MBAM after all that and 2 restarts later, it seemed to be working again. I do hope that this was the last time with this problem though...

 

I have scanned with Spybot Search and Destroy, Avast and MBAM: Nothing found that could indicate that malware was the corprate in this. Hopefully that the problem is solved, but one question remains though...

 

Is there any way to get my lifetime account back? Lost all data and hope that help can be offered in this matter?

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, their contact info can be found HERE.

When you get the email Print it out

Malwarebytes Tech support does not have any access to, or information pertaining to any sales\shipping\user account\registration issues.

You may also try and look up your product info by using your registered email address HERE or HERE

If you need anything else, don’t hesitate to post.

Thanks

Firefox

[MohoAd]

Till after Friday no current problems occurred with MBAM. Had it reinstalled and my lifetime subscription is back.

 

Will check the logs later on though, but I am glad my subscription is back and okay.

[Firefox]

Great, let us know how your testing goes...