Is this malware, and how do I deal with it?

[nhpyro9]

So I have Malwarbytes and Avast (both the free version if that matters) and have been having massive cpu spikes for no reason. So I run scan after scan and they come up empty. It wasn't until I opened spybot search and destroy 2 that I found something strange. Instead of having 2 parties blocking cookies, I have 3 out of 4. The 2 new ones are these:

s-1-5-18-{ed1fc765-e35e-4c3d-bf15-2c2b11260ce4}-0 s-1-5-21-41338016787-131320982-17798082469-1004-{ed1fc765-e35e-4c3d-bf15-2c2b11260ce4}-0

I did some looking and kept finding "FBI virus" in the search results. So my questions are: what exactly are these and how do I remove them.

 

[MrCharlie]

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[nhpyro9]

system restore is open/active when the window is open right?

 

P.S.thank you for your help and patience.

malware log txt.txt

FRST.txt

Addition.txt

RKreport_SCN_08102014_171032.log

[MrCharlie]

You successfully created a restore point.

=====================

Make sure you have created a restore point and.....
Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.
  
  Close the tool out when it's done....we'll use it later.
  
  ====================
  
  

  AV: avast! Antivirus (Enabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
  AS: Windows Defender (Enabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
  AS: Spybot - Search and Destroy (Enabled - Out of date) {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
  AS: avast! Antivirus (Enabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
  FW: avast! Antivirus (Disabled) {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}

   

  
  
  Please disable Windows Defender, you have AVAST running and having two anti-virus programs running on a system only causes poor performance, conflicts and spotty protection.
  
  How to Disable Defender
  
  Dangers of running 2 anti-virus programs
  
  ====================
  
  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
  Run FRST.exe/FRST64.exe and click Fix only once and wait
  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.
  
  ===================
  
  Please download AdwCleaner from HERE or HERE to your desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................
  
  Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........
  
  Please run a Quick Scan with Malwarebytes like this: (Ver: 1.75)
  Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.
  Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.
  Make sure that everything is checked, and click Remove Selected.
  
  If you're using Malwarebytes 2.0, please run a Threat Scan
  Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
  Same for PUM (Potentially Unwanted Modifications)
  Quarantine All that's found
  
  MrC

[nhpyro9]

Thank you for your continued support on this issue.

AdwCleanerS0.txt

Fixlog.txt

JRT.txt

malware txt..txt

[MrCharlie]

OK...Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[nhpyro9]

Thanks again for your assistance.

ComboFix.txt

[MrCharlie]

Just run another scan with Malwarebytes after you update it and let me know how it is.

MrC

[nhpyro9]

The scan came up clean, and my computer is running fine again. Thank you so much for your help.

[MrCharlie]

Good.....

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[nhpyro9]

Thanks for the quick response. Got a little excited I guess.

 

 Results of screen317's Security Check version 0.99.86  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 MVPS Hosts File  
 Spybot - Search & Destroy
 Java 6 Update 24  
 Java 7 Update 51  
 Java version out of Date!
 Adobe Flash Player 14.0.0.145  
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Mozilla Firefox (31.0)
````````Process Check: objlist.exe by Laurent````````  
 Spybot Teatimer.exe is disabled!
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

-------------------------------------

Java™ 6 Update 24 <----please uninstall from your Programs and Features
Java 7 Update 51 <---------Please update, should be Update 67
Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

--------------------------------------

Adobe Reader 10.1.7 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Download Delfix from here and save it to your desktop. (you may already have this)

• Ensure Remove disinfection tools is checked.
• Click the Run button.
• Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[nhpyro9]

Thank you so much for all of your help, but I need a little bit more of your wisdom. Adobe says that it can't uninstall java 6 because it isn't installed (although it is detecting it). I can go into my program files and see it there, but when I go to manually uninstall it, I get told that there is no pathway to it (and when I browse for a pathway all I get are empty folders). Do you have any advice?

[MrCharlie]

OK, just proceed to update Java 7 Update 51 as outlined:

 

<--------Go to control panel > Java > Update Tab > Update Now

Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

 

If there's no update tab in Java, uninstall it and Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff".

 

MrC

[nhpyro9]

Got it. Thank you so much Mr. Charlie. Your time, effort and patience were a life saver, or a computer saver take your pick. Thank you so much for all of your help.

[MrCharlie]

OK...Take Care MrC

[AdvancedSetup]

Glad we could help.

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