Anti-Malware will not update

[jpelot]

Anti-Malware will not update, I get pop-ups that the database is out of date with a button to update, but it will not update.  The update function is greyed out on the dashboard.  There are no errors nor is there a link to update the license (thinking that it might be expired?),

 

 

 

 

[daledoc1]

Hello and :

 

Did you install MBAM from a Windows Admin-level account?

If not, see here: https://helpdesk.malwarebytes.org/hc/en-us/articles/201956623-Why-am-I-unable-to-click-Check-for-Updates-in-Malwarebytes-Anti-Malware-

If you did install from an Admin account, then.....

A couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE (just this reply, not the entire thread). Please post back if you need help with that.
>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

If those suggestions don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[jpelot]

That did the trick.  Thanks.

[daledoc1]

Excellent!

Thanks for letting us know.

I'm glad I could help.

 

Take care,