criveiromo Posted August 10, 2014 ID:864866 Share Posted August 10, 2014 Hi!I have recently downloaded Malwaredbytes anti- malware premium.I have had problems running the scan. It keeps getting stuck during the heuristic analysis. When the number of detected objects reaches 234 it gets stuck. You can still see the bar moving but nothing will ocur. It just stays that way for hours. When you try to cancel the scan, it doesn't respond, it just keeps scanning even though in the home window appears as if it has stopped and it has succesfully finished the scanning process.I have unistalled and reinstalled it a couple of times and i have tried running the scan without the advanced heuristic engine.I hope you guys can help me out PS: i attach the addition.txt , CheckResults.txt and FRST.txt, (i m sorry if i had made any mistakes, english is not my first language) Addition.txtCheckResults.txtFRST.txt Link to post Share on other sites More sharing options...
criveiromo Posted August 10, 2014 Author ID:864893 Share Posted August 10, 2014 the pictures.They were taken about 30 + ago. It keeps scanning even though i canceled it.... Link to post Share on other sites More sharing options...
daledoc1 Posted August 10, 2014 ID:864916 Share Posted August 10, 2014 Hello and : It looks as if you have a LOT of malware detections.Sometimes, the scans on heavily infected systems can "hang" (or appear to do so).In any event, we can't work on malware diagnostics and removal in this sub-section of the forum.So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.As you have already run FRST, you just need to please start a NEW, SEPARATE topic in the malware removal section and include those same logs with that new post.A malware analyst will guide you through the cleanup process.Thanks, Link to post Share on other sites More sharing options...
criveiromo Posted August 10, 2014 Author ID:864917 Share Posted August 10, 2014 if there is anything I can do to cooperate ( get more information about the pc etc) please let me know! Link to post Share on other sites More sharing options...
criveiromo Posted August 10, 2014 Author ID:864921 Share Posted August 10, 2014 okay! Thank you so much! I will do so! Link to post Share on other sites More sharing options...
daledoc1 Posted August 10, 2014 ID:864922 Share Posted August 10, 2014 Hi: Our replies may have crossed in cyberspace. Please just proceed as per my previous reply: So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.As you have already run FRST, you just need to please start a NEW, SEPARATE topic in the malware removal section and include those same logs with that new post.A malware analyst will guide you through the cleanup process. Thanks! Link to post Share on other sites More sharing options...
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