The latest signature (as of last week) can't remove Mix DJ

[happyhopping]

So, this is what I have done.  A friend's PC was hacked.  It was stuck w/ a boot up pwd.  But Vista was able to  restore it to a prev. known config. and Vista finally boot up.  So I load up malware bytes , download the latest signature, and do the scan.  It found 45 objects.  At this point, I honestly thought those malware are all gone.

 

Went to CNN.com, everything looks fine.  Then we go to mapquest.com, and suddenly a tool bar appears, (see link below)  When I go back another website, like CNN.com, the toolbar stays there. 

 

So what I need is to RESET IE 9, and un-install the entire Chrome, and re-install it from DVD.  It still doesn't work.  The tool bar stays.

 

IN the end, someone give me this link:

 

http://malwaretips.com/blogs/mixi-dj-toolbar-virus/

 

now, does that mean on top of malware bytes, you need to install and run ADWcleaner and Hitman Pro just to remove this Mix DJ malware?

 

I thought, supposedly, all you need is to run a scan w/ malware bytes.

 

Now, w/ the old ver., I think you have to click full scan or something like that.  But w/ ver 2.12, I don't recall I see a Full scan option, and right after the update, I do the scan.

 

how does anyone be able to keep track of knowing that you need to use other software like adwcleaner, to remove a certain spyware?

 

[MrCharlie]

Welcome to the forum. (Do what you can)

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Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[happyhopping]

well, that threat scan is not something I am aware about.  I just use the default setting.  Next time I go to her house, I'll be sure to re-do the scan w/ the above procedure.  Good tips.  Thank you

[MrCharlie]

OK...MrC

[AdvancedSetup]

Glad we could help.

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