Malware Issue

[Jace4890]

Hi,

 

When I load up my user account and guest on windows it looks like a command prompt is automatically running. Previously some files were saving to C:/a folder that caused some type of proxy issues. I deleted those files but I still have issues when I try to open up web browsers sometimes with the unable to connect to proxy errors. Is that enough information or is more needed?

 

Thank you,

 

Jason

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

• If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
• Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
• If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[Jace4890]

I have to run these from my guest account instead of my main account due to the issue. I hope that works as well.

 

Thanks.

Addition.txt

FRST.txt

[TwinHeadedEagle]

You need to be logged as Administrator.

[Jace4890]

Attached.

 

Thanks.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Multiple Resident Protection warning!
 
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• AVG AntiVirus Free Edition 2014
• Norton Internet Security

Uninstallation procedure:

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.
 
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.
• Please attach it to your reply.

 

 

 

Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
• Please include the contents of that file in your reply.

fixlist.txt

[Jace4890]

I am unable to generate the report from AdwCleaner. After cleaning it forces me to restart my computer and says the report will generate on next boot which it doesn't. I can get a report after scanning but not cleaning.

Fixlog.txt

[TwinHeadedEagle]

Try to find report in C:\Adwcleaner

[Jace4890]

Assuming this may be it.

 

# AdwCleaner v3.304 - Report created 11/08/2014 at 18:02:51

# Updated 08/08/2014 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Jason - JASON-HP

# Running from : C:\Users\Guest\Desktop\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\Users\Jason\Documents\Optimizer Pro

Folder Deleted : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\bopakagnckmlgajfccecajhnimjiiedh

File Deleted : C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage

File Deleted : C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal

 

***** [ Scheduled Tasks ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASMANCS

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}

Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}

Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}

Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.17207

 

 

-\\ Google Chrome v36.0.1985.125

 

[ File : C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

Deleted [Extension] : bopakagnckmlgajfccecajhnimjiiedh

 

[ File : C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl

Deleted [Extension] : bopakagnckmlgajfccecajhnimjiiedh

Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb

 

*************************

 

AdwCleaner[R0].txt - [2255 octets] - [11/08/2014 18:01:23]

AdwCleaner[s0].txt - [2214 octets] - [11/08/2014 18:02:51]

 

########## EOF - \AdwCleaner\AdwCleaner[s0].txt - [2274 octets] ##########

[TwinHeadedEagle]

How is your PC now?

[Jace4890]

I'm still receiving the "unable to connect to proxy" errors on my main account.

[TwinHeadedEagle]

In which browser is this happening?

[Jace4890]

Chrome and IE 11, I also try to load League of Legends and it gives me the unable to connect to server error. I figure it is a related issue since all of the links from the LoL launcher go to Chrome with the unable to connect to proxy error as well.

[TwinHeadedEagle]

1. Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

2. Click the Tools button, and then click Internet Options.

Click the Connections tab, and then click LAN settings.

Select the Automatically detect settings check box.

Is your problem fixed now?

 

 

[Jace4890]

It looks like it is fixed...it appeared that some type of command prompt was running when my computer would boot and that is no longer showing up. Thank you for your help, I greatly appreciate it. 

[TwinHeadedEagle]

Glad we solved this

 

 

 

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

 

Recommended reading:

MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet

 

MUST READ - general maintenance: What to do if your Computer is running slowly?

 

 

 

Recommended additional software:

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

 

 

 

• The following will implement some post-cleanup procedures:

 

=> Please download DelFix by Xplode to your Desktop.

 

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.

At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

 

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

 

 

 

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

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