Stopped Working

[useruser123]

When I attempt to click on "Malwarebytes Anti-Malware" from the start menu on PC with "Windows Vista"  I get the following error

 

 Malwarebytes Anti-Malware has stopped working

 

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available.

 

Please help.

 

Thank you,

User

[daledoc1]

Hello and :

 

Please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

If the problem persists or recurs, we'll probably need to collect some crash dumps, too.

We will send you instructions about how to do that.

 

But let's start with some basic system info, first.

 

Thanks,

 

P.S. The mod team will probably relocate this post to a more suitable location in the MBAM support area >>here<<.  No worries.

[useruser123]

FRST.txtAddition.txt

 

mbam-checked.exe throws the same error as the original post. There was no logs created.

 

 

[Firefox]

Hello and

Your logs show that you are running Malwarebytes Anti-Malware version 2.00.0.1000 which is not the current build, current version is version 2.0.2.1012. Lets update you to that version cleanly by following the instructions below to see it that solves your issue.

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[useruser123]

I purchased a CD from store.

If I reinstall can I use the same CD?

 

Thank you.

[Firefox]

No need to use the CD, as the version on the CD is more than likely an older version.  Simply download the latest version from HERE and use the same ID and KEY from your CD and you should be all set.